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Description
Client is currently seeking a Computer User Support Specialists to join our team of qualified, diverse individuals. The qualified applicant will become part of Client OIG Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to Clients users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The Computer User Support Specialist also supports, onsite Clients both virtually and in-office (Washington DC).
Roles and Responsibilities:
Provide responsive, reliable, and consistent service delivery to all users including VIPs.
Provide IT services that appropriately respond to the time-sensitive needs of customers,
Provide prompt referrals and escalations to an appropriate IT support service option.
Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Respond to and diagnoses problems through discussion with users.
Ensures timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Provide support to end users on a variety of issues related to applications and web applications.
Identify, research, and resolve technical problems.
Respond to telephone calls, email and personnel requests for technical support.
Document, track, and monitor the problem to ensure a timely resolution.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Qualifications:
2 years of experience with a Bachelor s; 0 years of experience with Masters, or 4 years with High School.
1 year of experience working in a help desk environment with ServiceNow tools.
Full Time
IT Outsourcing & Consulting
$53k-67k (estimate)
05/01/2024
05/02/2024
zolontech.com
HERNDON, VA
3,000 - 7,500
1998
Private
RAM MATTAPALLI
$200M - $500M
IT Outsourcing & Consulting
The job skills required for IT Service Desk Technician include Help Desk, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Responds to customer queries to provide technical assistance.
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Solve problems without redirecting users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
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Proven experience as a help desk technician or other customer support role.
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