4 Software Technical Support Specialist Jobs in Broomfield, CO
ZOLL LifeVest is Hiring a Software Technical Support Specialist Near Broomfield, CO
Location: Broomfield, CO
Data Management
Overview
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Job Summary:
This isn’t your average Tech Support role - every day is unique and challenging as we support ZOLL Data Customers: Medics, Firefighters, Dispatchers, and Medical Billers. To thrive in this role, you must be a patient and empathetic listener, collaborative and proactive problem solver, and have a thirst for knowledge and professional growth!?
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Successful candidates will have access to an extensive training program on our applications and their use in the industry, and on-the-job training classes to further their skill set. We have an informal environment that allows for relationship building and a fun team comradery.
Responsibilities
- Utilize advanced troubleshooting methods to provide technical software and application support to ZOLL Data Systems clients.
- Diagnose, service, and provide solutions for a variety of highly technical issues including new software installs, configurations, and upgrades, network and system connectivity issues, etc.
- Utilize Salesforce to create and resolve support tickets via internal partners, phone, email, and click to chat, consistently ensuring high quality while meeting established SLAs.
- Thoroughly document customer ticket and profile and notate any follow up expectations.
- Utilize trainings and practical experience to continually grow technical abilities and product knowledge.
- Add to the existing internal and customer facing knowledge base, creating articles and blogs
- Other job related duties as assigned
Qualifications
- 2 years of advanced Technical Support and troubleshooting experience
- Knowledge of Microsoft SQL Server and ability to write simple queries
- Understanding of Network Environments- connectivity, IP Addresses, trace routes, etc.
- Experience troubleshooting both Server and Client Windows Operating Systems
- Experience installing and upgrading software
- Strong verbal and written communication skills
- Sense of logic and creative problem-solving abilities
- Detail-oriented, well-organized work style
- Knowledge of CRM systems and customer ticketing processes
Bonus points if you have:
- Experience in a medical/clinical environment, or with medical software solutions
- Experience with virtual environments (VMWare ESX)
- Experience with remote access tools (WebEx and LogMeIn)
- Apple iOS familiarity
- Basic knowledge of IIS
- Familiarity with Crystal Reports 11.x
Perks & Benefits:
ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally, we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service, social events and much more! Our benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD, paid time off, a technology allowance, and tuition assistance.
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ZOLL appreciates and values diversity. We do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Job Summary
Full Time
Durable Manufacturing
$84k-105k (estimate)
04/11/2023
05/23/2024
zoll-lifevest.com
PITTSBURGH, PA
500 - 1,000
Private
MARSHAL LINDER
$50M - $200M
Durable Manufacturing
Related Companies
The job skills required for Software Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, Operating System, Written Communication, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Software Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Technical Support Specialist. You can explore the career advancement for a Software Technical Support Specialist below and select your interested title to get hiring information.
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