Job Title: Clinical Research Coordinator

General Description: The Clinical Research Coordinator will assist our Research Project Manager with the coordination of research IVF cycles and fertility patient treatments. 

Essential Functions:

• Administrative enrollment of new patients for the clinical investigation in infertility.
• Handle patients going through the process of enrollment, answer science and logistics questions regarding the clinical investigation in infertility.
• Introduce patients to Informed Consent Forms, and follow through with patients until completion of documents. This includes answering questions and calls & meeting with patients to discuss and/or receive documents.
• Maintain patient charting, update records and file completed Informed Consent Forms.
• Consult with project manager and Medical Director to educate enrolling patients on the experimental IVF program described in the Informed Consent Forms.
• Telephone triage with patients regarding updates on the progress of their cycle, patient medication, treatment plans, test results, and patient related issues.
• Communicate with patient and our clinical staff or patient provider to collect medical records required for embryo transfers, if necessary.
• Responsible for accurate and timely communication of clinical updates to patients.
• Responsible for keeping patients up to date on the progress of the clinical investigation, and communicate any patient requests for changes in their cycle to the project manager.
• Provide compassion and emotional support to patients throughout the clinical investigation in infertility.
• Work with project manager to schedule patient oocyte shipments for the clinical investigation in infertility.
• Ability to remain calm and respond appropriately to all stressful situations.
• Knowledge of OSHA, FDA, and HIPAA compliance.
• Excellent communication and interpersonal skills.
• Strong communication skills with professional yet friendly etiquette providing the utmost customer care.

Requirements:

• Minimum bachelor's degree, preferably in Biology or Biomedical Sciences.
• Previous experience in patient facing research setting.
• Preferred 2-3 years’ experience in an infertility medical setting OR in a medical research setting.
• Excellent work ethic and ability to work both independently and as part of a team.
• Meticulous organizational skills and attention to detail.
• Excellent time-management, customer service, and critical-thinking skills.
• Ability to work well in a fast-paced environment while maintaining composure and an individualized, compassionate approach to patient care.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.