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OPPORTUNITY OVERVIEW
IDX, a ZeroFox company, seeks dynamic individual to fill the role of Client Experience Manager. In this multifaceted position, you will be responsible for building and maintaining strong post-sales relationships with a diverse range of clients across the breach notification industry. Additionally, you will provide essential support to our Project Management team, ensuring efficient operations and exceptional client service in a fast-paced environment. This includes handling project administration duties, managing client and internal reporting, assisting with escalation management, and ensuring efficient operation of systems and processes.
As a Client Experience Manager, you will work closely with Breach Response Project Managers to ensure successful and time-sensitive project planning, implementation, and reporting on contracted breach response services. Your primary responsibility will be to provide essential support in implementing breach response programs with clients, leveraging your expertise in data breach and identity theft concepts, practices, and procedures. This role demands sound judgment, discretion, and a commitment to professionalism as you collaborate with the Sales team to address client issues effectively and efficiently.
If you are a proactive individual with a passion for client success and project support, we encourage you to apply for this exciting opportunity. Join us in driving client satisfaction and operational excellence in a dynamic and rewarding environment.
\nRole and responsibilities
ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
Full Time
IT Outsourcing & Consulting
$91k-119k (estimate)
03/20/2024
05/19/2024
zerofox.com
BALTIMORE, MD
200 - 500
2013
Private
JAMES FOSTER
$10M - $50M
IT Outsourcing & Consulting
ZeroFOX provides a digital risk monitoring platform that protects organizations from dynamic security , brand and physical risks across social, mobile, web and collaboration platforms.
The job skills required for Client Experience Manager include Customer Service, Client Service, Project Management, Written Communication, Time Management, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Experience Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Experience Manager positions, which can be used as a reference in future career path planning. As a Client Experience Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Manager. You can explore the career advancement for a Client Experience Manager below and select your interested title to get hiring information.