Company Description

Job Description

As a Learning Experience Designer within Customer Success at Cash App, you will play a pivotal role in designing, developing, and delivering learning solutions that align with adult learning theory, leverage the latest advancements in learning technology, and adhere to sound instructional design principles. Your creativity, expertise, and commitment to creating engaging and effective learning experiences will help drive Cash App’s success by ensuring our employees are equipped with the knowledge and skills they need to excel in their roles. Come build the future of learning with us!

PRIMARY RESPONSIBILITIES

• Collaborate with subject matter experts and other team members to analyze learning needs and objectives, and translate them into impactful learning experiences.
• Apply adult learning theory to design learner-centered training materials that resonate with our diverse workforce.
• Identify and articulate appropriate instructional strategies based on content type, level of learner cognition needed, technology delivery platforms, etc.
• Create design documentation that communicates performance-based learning objectives, content structure, assessment measures, and learning impact (e.g. business results)
• Use the latest learning technology to create innovative and interactive e-learning modules, virtual simulations, micro-learning, and other digital assets.
• Create clear and concise learning content, including prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, activities etc. for learning solutions
• Conduct regular evaluations and assessments of learning solutions to gather feedback, measure effectiveness, identify gaps, and make data-driven improvements.
• Stay up-to-date with industry trends, best practices, and emerging technologies within learning experience design and adult learning
• Coordinate and lead meetings with subject matter experts and stakeholders across many levels.
• Balance support on multiple projects and initiatives.

Qualifications

• 3 years experience designing learning programs in a business setting
• Minimum of 1 year experience designing for frontline focused roles
• Direct experience designing and developing adult education curricula, training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training assets
• Well-versed in customer service methodologies and adult learning best practices
• Exceptional written, verbal, and interpersonal communication skills
• Experience with authoring tools such as Articulate 360, Google Slides, and Adobe Creative Suite, Synthesia.
• An eye for visual design and a passion for creating engaging user experiences in alignment with accessibility best practices and standards
• Ability to create and edit graphics, audio assets, and videos
• Demonstrated project management skills; exceptional organizational skills, follow-through with cross-functional teams, and stakeholder management.

Critical Competencies

• Instructional Design
• Ability to work in in a fast paced environment with multiple priorities and deadlines
• SME/project management
• Problem-solving skills
• Builds professional relationships
• Sets and achieves goals

Preferred Competencies

• Extensive Articulate Storyline and Adobe Photoshop/Illustrator experience.
• Experience developing curricular or programmatic learning solutions.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $83,900 - USD $125,900
Zone B: USD $78,100 - USD $117,100
Zone C: USD $71,400 - USD $107,000
Zone D: USD $63,000 - USD $94,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square?

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.