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Help Desk IV
$98k-125k (estimate)
Full Time | Business Services
3 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Zenith Services is Hiring a Help Desk IV Near Madison, WI
Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).
Job Description
- Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI).
- This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines.
- The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies.
- This position may lead and direct the work of others.
- This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI.
Top 3-4 Required skills (7 or more years of experience):
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:
- ITIL 4 Foundation certification or similar
- CompTIA A certification of similar
- PMP certification or similar
Additional Details :
Projected Start Date : 2024-03-25T00:00:00
Projected End Date : 2024-06-30T00:00:00
Client Company : State Of Wisconsin
Vendor Pay Rate : 33.28
Selling points for candidate :
Candidate must be your W2 Employee : Yes
Face to face interview required : No
Candidate must be authorized to work without sponsorship : No
Background Check : No
Drug Screen : No
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$98k-125k (estimate)
POST DATE
02/28/2024
EXPIRATION DATE
04/27/2024
WEBSITE
zenithservices.com
HEADQUARTERS
HOPKINS, MN
SIZE
100 - 200
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Business Services
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