19 Help Desk Intern Jobs in Madison, WI
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Help Desk Intern
$51k-63k (estimate)
Intern | Business Services
4 Weeks Ago
Madison Metropolitan Sewerage District is Hiring a Help Desk Intern Near Madison, WI
The Madison Metropolitan Sewerage District, located in Madison, has a history of excellence in STEM, innovation, and sustainability, and is pleased to announce our 2024 Summer Internship Program. This program is an excellent opportunity for enrolled university and technical college students to gain valuable experience in their field of interest while making an impact on the organization and our local communities, enhancing the quality of our water. The District strives to have a workforce that reflects the communities we serve, and we encourage women and people of color to apply for these internships.
For all positions at the District, we have enhanced and exceeded safety precautions for all essential operations. Some positions will require the intern to be in the lab, office or field and will be clearly labeled as such on the job postings. We’ll provide interns with training and experience with virtual collaboration tools and remote work as needed. Each intern will work with a supervisor and will be provided professional development training, participate in networking events, and attend meetings, either virtually or in-person as conditions allow.
When you intern at the District, you are joining a team that works together to recover resources and clean wastewater for return to nature 365 days a year through our innovation and expertise!Internships will be available in the following areas:
Established in 1930 to protect the lakes and streams of the upper Yahara watershed, the District is a wastewater collection and treatment utility serving about 429,000 people in 24 Madison-area owner communities covering about 187 square miles. Organized as a municipal corporation, the District is governed by a nine-member Commission appointed by the communities we serve.The District owns and operates 145 miles of pipe and 18 regional pumping stations that convey approximately 37 million gallons of wastewater to the Nine Springs Wastewater Treatment Plant daily. Through the treatment process, we recover valuable resources from the wastewater we receive before returning clean water to the environment. Our mission is to protect public health and the environment. The District is dedicated to service, reliability, and sustainability, and our tradition of innovation has positioned us as a leader among clean water utilities.Working at the District is more than just a paycheck. It is about taking care of the communities we live in and giving back to the environment that surrounds us. We are trusted leaders working together to protect one of our most valuable resources-our water. When you think about your career and what you want to accomplish in your lifetime, make the choice to do Work Worth Doing!Check us out here!
PLEASE ATTACH A COVER LETTER EXPRESSING YOUR INTEREST IN THE INTERNSHIP PROGRAM AS PART OF YOUR APPLICATION.
We reserve the right to begin interviews prior to the closing date and close any of the above vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. IT HELPDESK INTERN
The IT Helpdesk Intern will provide support for the District's IT services. As an IT Helpdesk Intern you will have an excellent opportunity to gain valuable experience in helpdesk services, learning more about the larger technology infrastructure at the District’s treatment plant, while also making an impact on the organization.
JOB DUTIES
For all positions at the District, we have enhanced and exceeded safety precautions for all essential operations. Some positions will require the intern to be in the lab, office or field and will be clearly labeled as such on the job postings. We’ll provide interns with training and experience with virtual collaboration tools and remote work as needed. Each intern will work with a supervisor and will be provided professional development training, participate in networking events, and attend meetings, either virtually or in-person as conditions allow.
When you intern at the District, you are joining a team that works together to recover resources and clean wastewater for return to nature 365 days a year through our innovation and expertise!Internships will be available in the following areas:
- IT Helpdesk (1 intern)
Established in 1930 to protect the lakes and streams of the upper Yahara watershed, the District is a wastewater collection and treatment utility serving about 429,000 people in 24 Madison-area owner communities covering about 187 square miles. Organized as a municipal corporation, the District is governed by a nine-member Commission appointed by the communities we serve.The District owns and operates 145 miles of pipe and 18 regional pumping stations that convey approximately 37 million gallons of wastewater to the Nine Springs Wastewater Treatment Plant daily. Through the treatment process, we recover valuable resources from the wastewater we receive before returning clean water to the environment. Our mission is to protect public health and the environment. The District is dedicated to service, reliability, and sustainability, and our tradition of innovation has positioned us as a leader among clean water utilities.Working at the District is more than just a paycheck. It is about taking care of the communities we live in and giving back to the environment that surrounds us. We are trusted leaders working together to protect one of our most valuable resources-our water. When you think about your career and what you want to accomplish in your lifetime, make the choice to do Work Worth Doing!Check us out here!
PLEASE ATTACH A COVER LETTER EXPRESSING YOUR INTEREST IN THE INTERNSHIP PROGRAM AS PART OF YOUR APPLICATION.
We reserve the right to begin interviews prior to the closing date and close any of the above vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. IT HELPDESK INTERN
The IT Helpdesk Intern will provide support for the District's IT services. As an IT Helpdesk Intern you will have an excellent opportunity to gain valuable experience in helpdesk services, learning more about the larger technology infrastructure at the District’s treatment plant, while also making an impact on the organization.
JOB DUTIES
- Provide help desk services, including responding to user inquiries for assistance via phone calls, Spiceworks help desk tickets, emails, and walk-up requests
- Provide initial technology troubleshooting, and when needed, document steps for resolution
- Recognize and escalate difficult problems to the next level of support
- Setup and configure hardware and software using documentation and/or as instructed
- Assist with desktop imaging, maintaining images, customizing user devices, and assisting users with their technology
- Assist with setup and support of conferencing technology
- Provide support for Office 365 and Microsoft Teams
- Assist network administrators with support related to server maintenance, user accounts, remote work connections, and wireless network management
- Assist the network team with recordkeeping, housekeeping, and organization of technology supplies in support areas, server rooms, and data closets
- Maintain high standards for customer service, timely response, collaboration, and open communication
- Maintain confidentiality with regards to the information found on District networks and technology
- Must be enrolled in a 2- or 4-year degree program and have completed at least 1 semester within an information technology-related discipline
- Must be available to work on site at the plant offices. Occasional remote work may be possible depending on the project or circumstances.
- Fundamental understanding of laptop and desktop computers, Microsoft Office setup, Microsoft Windows configurations, network concepts, and technology security
- Able to learn, adopt, and maintain technology security practices
- Able to communicate effectively with both non-technical and technical people
- Enthusiasm for technology and solving technology related challenges
- Excellent problem-solving, interpersonal, verbal, and written communication skills
- Must be able to lift 30lbs unassisted
- Ability to maintain a safe and clean working environment
- Respect and appreciation for diversity and inclusion
- Positive attitude, enthusiasm, and motivation to do quality work, independently and as a team member
- The ideal candidate would be available to work a full 40 hours per week at the plant offices location during the summer and have a valid driver's license.
- Are detail-oriented, thorough, and analytical, and can work well both as part of a team and independently.
- Respect and demonstrate appreciation for diversity and inclusion.
- Possess a positive attitude, enthusiasm, and motivation to do quality work.
Job Summary
JOB TYPE
Intern
INDUSTRY
Business Services
SALARY
$51k-63k (estimate)
POST DATE
04/05/2024
EXPIRATION DATE
05/05/2024
WEBSITE
ceomadsewer.org
HEADQUARTERS
Madison, WI
SIZE
<25
INDUSTRY
Business Services
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