BUSINESS ANALYST

PURPOSE OF THE POSITION:

The EDI Business Analyst is focused on applications and processes related to the customer experience and is responsible for gathering requirements, user acceptance testing of EDI systems, producing complex reporting, and driving resolution to business production issues to improve our EDI systems and technology. In this role, you will engage and collaborate with the

EDI teams across 3 countries, Business Stakeholders, and IS teams to identify opportunities to utilize technology related to our internal processes. You will also identify the best solution to streamline processes by acknowledging and understanding people, processes, and technology. The role supports various EDI teams in Canada, the US, and Mexico. This position will require providing service, building and maintaining positive relationships with the business, and functioning as a team player.

Job Responsibilities:

• Support of all EDI systems including ITX, TMDS, EAI, SAPTM, Customer Portals, and other EDI focused applications.
• Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, design thinking, task and workflow analysis
• Reviews and analyzes system problems to identify solutions or recommendations
• Work with EDI, IS, and business teams to understand and document business process requirements, analyzing and validating for automation feasibility; assisting the core automation team in creating the business case
• Perform testing, identify issues concerning solution performance, communicate required changes to the development team, and track resolution
• System requirement identification and documentation analysis
• Plan and facilitate workshops to identify and validate requirements with IS and business stakeholders in support of projects and opportunities
• Build knowledge of the organization, processes, and customers
• Solve a range of straightforward problems; analyze possible solutions using standard procedures
• Receive a moderate level of guidance and direction
• Leads process mapping/modeling and translates requirements into design
• May be required to work irregular hours (weekends, after business hours)
• May be required to perform on-call duties
• Ability to adjust to changing priorities and manage customer/stakeholder expectations
• Ability to manage change
• Leverages best practices and knowledge of internal or external business issues to improve products or services; Solves complex problems; takes a new perspective using existing solutions

REQUIREMENTS:

• Experience gathering requirements, capturing working flows, and user acceptance testing of EDI systems
• Excellent communication skills
• EDI experience – transportation industry or railroad industry (highly preferred)
• Experience with X12 EDI Standards
• Knowledge of customer-facing EDI transactions and acknowledgments
• Business analyst or project management, or equivalent experience
• Process mapping and project management methodology
• Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information
• Strong problem-solving, organizational, and planning skills
• Working with business stakeholders regarding process, procedure, and policy development or creation

NICE TO HAVE:

• Experience with Salesforce
• Bi-Lingual (English and Spanish)

Additional Details :

Projected Start Date : 2024-04-08T04:00:00

Projected End Date : 2025-10-31T13:00:00

Client Company : KANSAS CITY SOUTHERN - KC Southern Railway

Vendor Pay Rate : 60

Selling points for candidate :

Background Check : No