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Title : Manager, Customer Care Department : Customer Care
Bargaining Unit : NBU Grade : N / A
Position Type : Exempt Hours per Week : 40
Position Summary
The Manager, Customer Care provides direction, leadership and oversight to Customer Care team(s) in accordance with Company guidelines, regulatory requirements, and client needs.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description / Role."
Key Duties and Responsibilities
Minimum Qualifications
Preferred Qualifications
Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions / Physical Effort
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic Manager, Customer Care with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
Internals to Apply :
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application.
Job Posted by ApplicantPro
Last updated : 2024-05-23
Full Time
$94k-122k (estimate)
05/25/2024
08/24/2024
The job skills required for Customer care manager include Customer Service, Leadership, Initiative, Microsoft Office, Analysis, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care manager positions, which can be used as a reference in future career path planning. As a Customer care manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care manager. You can explore the career advancement for a Customer care manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.