Qualifications

We are looking for good communication skills, a positive attitude, well developed computer skills, and a willingness to learn

Must be detail-oriented and have ability to multi-task

Must have enthusiasm and possess excellent customer service skills

Must possess basic math skills

Enjoy working with people and possess a friendly and outgoing personality

Excellent communication, listening and computer skills

Must be a team player

Must have weekend availability

Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative

Customer service: 2 years (Required)

Responsibilities

Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed

Be on time for shift and maintain consistent, regular attendance record

Properly open and close spa each day according to Standard Operating Procedures

Accurately book, change and cancel spa appointments

Ensure that the check-in, check-out and payment process is handled in accordance with company policy

Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation

Utilize spa computers with skill and proficiency; document guest information in electronic record as directed

Familiarity with Spa Booking Softwares

Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

Handle guests’ questions and concerns promptly, professionally and courteously

Maintain complete confidentiality in all guest matters in accordance with company policy

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction

Maintain a clean; safe, fully stocked and well organized work area

Ensure adequate stock of supplies and equipment; inform management when stock is low

Must be able to work without constant direct supervision

Maintain a positive attitude and contribute toward a quality work environment

Regularly attend, participate in and support training and staff meetings for the spa

Assist in all areas of spa operation as requested by management

Communicate to management any and all occurrences involving staff or guests in the spa that require attention

4 or 8 hour shift

Benefits

Hard work and a positive attitude will be rewarded with salary increases and monthly bonuses

Compensation is between $18-$22/hour

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person