Founded in 2010 by Kevin Zhao, ZBS POS (Zhao Business Solution) quickly grew from a small credit card processing agency to becoming one of the biggest and most prominent POS System companies in the country. Our main focus is providing our clients with the most technologically forward and efficient POS System products and services. With 24/7 multilingual support and customized language settings on all of our POS Systems, ZBS POS provides an essential service to the many business owners across the United States.

A Client Service Representative is responsible for helping organizations obtain better brand recognition and financial growth. They coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins.

• Answer incoming phone calls from our customers
• Possess interpersonal, communication and customer service skills with a professional attitude
• Understand clients’ needs and ability to adapt/respond to different types of clients
• Demonstrate the ability to handle and resolve complaints;
• Update CRM with inquiries and resolutions
• Have a good knowledge of ZBS products and services thoroughly
• Ensure customer satisfaction and provide professional customer support
• Ability to multitask, prioritize and manage time effectively in a team environment

Qualifications:

• 1 year of computer experience using word and Excel is a plus
• Restaurant / Customer Service Experience is a plus
• Manage multiple tasks and work in a team environment
• Strong communication with management including CRM updates on the progress

Benefits:

• Vision & Dental insurance
• Health insurance
• Paid time off
• 401K

Education:

• Bachelor's (Preferred)

Language:

• Mandarin (Preferred)

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: In person