The YWCA of Southern Arizona is tasked with creating a sustainable, effective, and efficient processes that place BIPOC women more firmly and equitably in control of their futures while increasing self-confidence and economic independence.

The Case Manager supports YWCA programs with intake of participants and triage to appropriate services through the YWCA and external partners.

Responsibilities

· Collect information on service needs from program participants.

· Collect needs assessment data to help determine both the number and types of services that are needed for program participants.

· Develops service plans and provides support by connecting program participants to resources and referrals.

· Monitors and evaluates participant plans and adjusts according to changes in needs.

· Assists in evaluating the program and tracking program effectiveness.

· Maintains relationships with community partners and promotes program services.

· Assists with recruiting, training, scheduling, and managing program contractors and volunteers.

· Provides mentorship, resources, and guidance to program participants.

· The role supports

Knowledge, Skills, and Abilities

· Must demonstrate cultural competency and ability to work effectively with the program participants, volunteers, and YWCA staff.

· Must demonstrate a high level of empathy be able to build rapport quickly with the program participants.

· Must show a strong disposition toward participant advocacy to help navigate internal and external systems.

· Excellent written and verbal communication skills.

· Excellent interpersonal skills.

· Excellent computer skills and proficiency with Microsoft Office programs.

· Strong presentation and facilitation skills.

· Strong planning and organizational skills.

· Ability to work occasional nights and weekends.

Minimum Qualifications

· Associate degree in a Human Services or a related field

· Experience assisting or coordinating a non-profit or community-based program

Preferred Qualifications

· Bachelor's degree in human services or a related field.

Working Environment

This position is in an office setting and is mostly sedentary. Reasonable accommodations will be made for individuals with disabilities.

Benefits

Employer paid medical insurance, dental and vision insurance, life insurance, short- and long-term disability insurance, PTO, paid holidays, retirement plan.

YWCA Racial Justice Statement:

YWCA Southern Arizona works in alignment with our national network towards employing the YWCA USA Racial Justice Continuum Strategy. The initiative employs key strategies to achieve YWCA’s central goal to launch a unifying racial justice framework, that will ensure mission fidelity. Working with consultants, staff, and board members, we are building our capacity, outcomes, and goals.

These goals include moving towards becoming an anti-racist, inclusive organization that implements intentional strategies to remove barriers to access, participation, and success of those who were historically or are currently systematically excluded by or marginalized within the organization. We are also actively seeking to transform organizational policies and practices to foster the involvement and success of those who have been excluded or marginalized.

YWCA is committed to Racial Justice in every aspect of our organization. Racial Justice demands that we learn from the past and proceed intentionally towards intersectional solutions. We commit to review and change policies and procedures as well as co-create a culture of inclusion within our organization, marked by the shared values of Transparency, Accountability, Respect, Growth, & Allyship.

We are committed to providing an inclusive and welcoming environment for all volunteers, partners, staff, contractors, and Board members. We endeavor to maintain a diverse Board of Directors. We aim to build relationships with a wide spectrum of partner organizations as we work towards A world free from injustice, where all people can thrive.

To apply for this job, please email your cover letter and resume to Women's Business Center Director Isabel Georgelos at igeorgelos@ywcatucson.org.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work Location: In person