Overview

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.

We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who make the most of the opportunities they’re given – they shape the future for themselves and for others.

We are currently on the lookout for an experienced Assistant General Manager to join the team. 

It’s a big job, but you will be part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students.

Does this sound like you?

• You are passionate about ensuring students live their best life
• You are Bold, you are not afraid to challenge boundaries and try new things
• You are True, you are a force for good, you act responsibly towards others and the planet. You are sustainability minded and want to help better the future.
• You are Real, you take pride in what you do, and you own it
• You are Open, you are open-minded, open hearted and open to new ideas

Here’s some of what we offer:

• Competitive Salary
• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance
• 401k
• Three weeks of PTO
• Paid sick time
• 11 paid Holidays

In our quest to change the world and inspire the change-makers of tomorrow, we have a set of super-powers. We’re harnessing the power of our international presence, our passionate team, our pioneering spirit, our signature experiences, and our commitment to a truly diverse and inclusive workforce where every amazing employee feels valued and empowered. Having almost tangible advantages to ensure we are fully equipped to transform students’ lives for the better.

Responsibilities

Reporting to the General Manager here is a snapshot of what you will do: 

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly 
• Manage ‘the good’ and turn around the ‘not so good’ - meaning you’ll handle complaints and offer excellent student experiences to your student
• Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students 
• Maintain and develop stake holder relationships with key players at the University as well as internal and external suppliers – again here’s that winning personality!

• Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure and summer turn around

This is by no means and exhaustive list, we just couldn’t fit everything in here, but we can promise you’ll never be bored or lonely that’s for sure! 

Qualifications

Sound good so far? Here’s what you’ll need: 

• Have worked in a similar role either within a busy hotel, student accommodation or similar industry
• Sound knowledge of facilities management

• Well-honed customer service and problem-solving skills. 
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships 
• Experience within a fast paced, target driven environment with strong focus on sales and marketing
• High school diploma or equivalent 
• Be proficient in working with technology and adaptable to online systems.
• Carbon Literacy Certification or willingness to undertake training

#LI-ONSITE