Care Coordinator- Workforce

About Young Community Developers

Established in 1973, YCD is a nonprofit organization who serves residents of all ages living in the most historically underserved communities of San Francisco. YCD takes a holistic approach via a delivery eco-system of services designed to empower residents in achieving economic mobility, in turn building and sustaining a positive community by providing them with education opportunities, workforce development training, and social services. YCD’s philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty. Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships. YCD is also proud to share that they have been voted by Non-Profit Times as one of the top 50 best nonprofits of its size to work for in the United States!

POSITION SUMMARY

Under the direct supervision of the Neighborhood Job Center (NJC) Program Coordinator, and in close collaboration with staff and all collaborative partners, the Care Coordinator will be responsible for the recruitment, screening, enrollment, case management, and job placement assistance for program participants. This position ensures effective integration of services for participants, including linkages to appropriate training programs, support services providers, One Stop Career Link services, and potential employers, as well as detailed tracking of participant progress through various training programs. This position also leads workshops and group presentations for potential and existing participants and works closely with other staff throughout the training process. 

RESPONSIBILITIES

• Able to create and build relationships with employers for direct contact and referrals.

• Coordinate and facilitate job readiness, pre-employment, and job search workshops tailored specifically for participants. Job Readiness and Pre-Employment workshops cover a variety of topics including career opportunities, effective employee behaviors, developing a good work ethic, and managing work-life balance. Job search workshops cover a variety of topics including resume and cover letter writing, completing employment applications, interviewing skills, networking skills, and effective workplace communication. 

• Coordinate and conduct individual and group instruction through demonstration, lecture, guest speakers, cooperative learning activities and other modalities of teaching which address learning style differences and potential learning disabilities. 

• Distribute and report on all appropriate workshop surveys and assessments to track client satisfaction and skills gains. 

• Ensure compliance with agency, funder, and governmental reporting requirements.

• Support ongoing program evaluation efforts.

• Data entry and tracking and reporting of client information, progress and employer/employment engagement activities.

• Maintain accurate case records, program data, and other statistical records as needed.

• Assists in preparation for program audits and monitoring visits. 

• Participates in YCD team, agency/funder, and community meetings. 

• Other duties as assigned.

WHAT YOU WILL BRING

A successful candidate will possess:

• B.A./B.S. degree in a related field. Four years of related experience will be considered in lieu of the B.A./B.S. degree requirement. 

• Must be able to work a flexible schedule, including occasional evenings and weekends, as well as working remotely from home. 

• Experience in staffing, recruiting, employment coaching, job development, or other relevant/transferable work experience. 

• Proven and demonstrated track record of establishing and building trusting relationships with marginalized/underserved community residents. 

• Understand and embrace YCD's holistic service-delivery model. 

• Excellent interpersonal and communication skills including public speaking, written communications, patience, diplomacy, and high level of customer service skills. 

• Self-motivated individual who has a passion to ensure that program goals, objectives and tasks are completed in a timely fashion and exceeds standards.

• An efficient multi-tasker who demonstrates effective time management and the capacity to meet competing deadlines. 

• Must have proven ability to work both independently and as part of a team.

• Demonstrate effective written and verbal communication skills.

• Strong commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations

• Well organized, ability to work in a fast-paced environment and meet goal objectives; excellent team player. True attention to detail, ability to complete paperwork accurately and in a timely manner

• Continuous commitment to improve occupational knowledge

• Demonstrate competency with using Microsoft Office Suite, Google platform, SalesForce, Zoom and other technology platforms.

ADDITIONAL QUALIFICATIONS: 

To best mitigate the spread of disease and protect our staff, it is a condition of employment that all employees be fully vaccinated against COVID-19. Because YCD prioritizes the health and well-being of employees, proof of vaccination will be required upon hire and be kept on file for each employee.

LOCATION:San Francisco, CA 

JOB TYPE:Full Time; 40/hours, Non-exempt 

SUPERVISORY: No

COMPENSATION: Starting pay $24.00/hour 

BENEFITS PACKAGE

We recognize there are many factors that influence your overall satisfaction both at work and in your personal life. Under our Total Rewards Package, we provide an integrated mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Our work environment is built around collaboration and partnership, teamwork, community, diversity and inclusion. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.

• Generous zero to low-cost Medical, Dental, Vision premiums, and Life insurance 

• Free life insurance and long-term disability insurance

• Employer-sponsored Health Spending Account with eligible plans

• 2 weeks of vacation accrued annually for the first 2 years of employment

• Accrued paid sick time; 96 hours max

• 15 paid holidays annually (Presidential Election Day added every 4 years)

• Personal Birthday Holiday

• End-of-Year paid Respite Week

• Employee Assistance Program

• Health Heroes Program to support medical emergencies and crises

• Mental Health & Wellness services for all employees

• 4% company 401K contribution after one year of service and 21 Years of Age

• Professional development program to promote career advancement

• Discounts in retail, travel, and entertainment

• A fun, purposeful, and inclusive culture through in-office events, volunteerism, and community-based networking opportunities.

Young Community Developers is an “at-will” and Equal Opportunity Employer.

Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.