About Ace Hardware Enka-Candler
Ace Hardware stores are locally owned and operated. Ace Hardware Enka Candler is 1 of 5 locations under the same ownership in the Asheville area. As a locally owned and operated business, we are proud to be part of the Asheville community and are committed to providing excellent customer service and to being Ace the Helpful Place.
General Summary
The Store Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures.
Essential Duties and Responsibilities
Include the following but are not limited to:
Customer Service
Provide positive representation of store.
Proactively assist customers in solving problems.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have stores best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability.
Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink.
Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
Hiring and Training of Associates
Conduct weekly management staff meetings.
Ensure effective training and development of all associates.
Recruit prospective associates for possible management positions throughout store.
Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
Actively recruit and promote the advancement of store associates.
Leadership
Become an integral part of the community in which you live and work through civic organizations and being community minded.
Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
Lead by example; be approachable by all associates and customers.
Experience
Must have previous management experience. Hardware experience preferred.
Physical Demands
Standing, walking, lifting (up to 25lbs).