A well-established IT Services Firm, with close to 800 clients nationwide, is seeking an experienced Executive IT Desktop Support Technician to service a Manhattan-based client. Employees love working for this company and have voted their preference with their longevity and very low employee turnover. The company provides excellent pay and benefits (insurance, vacation, 401K, etc.).

This role is responsible for providing on-site Executive IT Desktop Support.

RESPONSIBILITIES:

• Provide on-site Level 1 & Level 2 support to the Management team and their staff
• Provide support for all technology needs for Management and their staff, including mobile devices, desktops, laptops, tablets, and video conferencing used in the office, in transit, at home, and during travel.
• Provide O365 support.
• Act as a technology specialist focusing on understanding executive requirements and providing for their technology needs.
• Providing on-site installation of Desktops, Laptops, Printers, etc.
• Provide Printer support
• Be part of a team performing on-site projects involving implementations, refreshes, and deployment of Desktops, Switches, Firewalls, and access points (great opportunity to learn and grow).
• Assist with network and server upgrades and general support (great opportunity to learn and grow).
• Respond, track, resolve, and own end-to-end issues for Management and their staff. Facilitate full documentation of any issues. Have a full profile capture of each executive's technology needs.
• Communicate effectively with non-technical individuals.
• Ability to work in a team environment with an understanding that working together is integral to the company’s mission.

TECHNICAL ENVIRONMENTS:

• Windows Desktop Operating Systems
• Windows Servers (preferred but not required)
• Enterprise Antivirus Software
• Active Directory and basic group policy
• Printer Administration
• Imaging and migration of end users to new equipment
• Ticketing systems such as ConnectWise Manage (preferred but not required)

OTHER REQUIREMENTS:

• Bachelor’s/University degree or equivalent experience
• CompTIA A /Net , Microsoft, Cisco, and ITIL certifications are a plus.
• 5 years of Desktop Support experience
• Ability to communicate technical concepts to a non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills