The Manager on Duty (MOD) is responsible ensuring a positive member experience and supervision of the proper function of the facility. The MOD will promote YMCA membership and retention by interacting with the members and providing services as necessary. The MOD will also be available to handle problems and emergencies as necessary.

• Close the building according to YMCA facility guidelines.
• Wears staff shirt and nametag.
• Moves throughout the facility for random and regular facility inspections and member interaction.
• Provides MOD Facility reports
• Handles staffing issues/problems in the absences of Program Directors according to YMCA policies and procedures.
• Reports all emergencies to Aquatics/Safety Director and Associate Executive Director.
• Provides appropriate support to all program and membership staff (support must prohibit MOD from performing assigned duties)
• Performs all other duties as assigned by supervisor.

 REQUIREMENTS:

• High school education
• Have a knowledge base in YMCA memberships and programs, preferred.
• Have a working knowledge of the YMCA facility and facility systems, preferred.
• Possess an outgoing and enthusiastic attitude, which will enable them to deal with staff and members appropriately.
• Able to react appropriately to building and other emergencies.
• Have the minimum basic knowledge required to operate Personify computer software.
• Possess current CPR/AED (infant, child and adult) certification and Standard First Aid certification and to be ready to handle any medical emergencies that may arise

PHYSICAL REQUIREMENTS:

• Able to sit/stand for long periods of time, when necessary, to back up the member service desk 
• Ability to speak distinctly for handling customers by telephone and in person. 
• Sound judgement for dealing with daily issues. 
• Always cognizant of member and staff safety. 
• Ability to physically intercede when person to person incidents arise.

 EFFECT ON END RESULTS:

• A high level of member satisfaction and retention rate.
• Increased safety and security of both staff and members.
• Professional, accurate and timely correspondence.
• High level of PT staff satisfaction due to increased support.
• Consistency in the YMCA’s communication with members, donors and participants.
• An attitude of teamwork and commitment to the organization.