Customer Success Manag er II (CSM II)

Join the Market Leader in Electric Power Trading Solutions

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry leading electric power trading analytics software provides real time visibility into the massive amount of data that is generated by the North American electrical grid every day. Our unique and innovative view of the data informs real time trading decisions that keep utility prices low and the grid up and running. It’s both challenging work and work with a purpose.

Be a part of our successful, growing business.

As a Customer Success Manager, you are responsible for ensuring that our customers experience the maximum benefit from Yes Energy’s products. You will be part of the team that manages reactive customer support and executes a proactive approach to ensuring that our customers continually and increasingly receive value. If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals, we would love to hear from you.

What You Will Do

• Ensure customers know how to use our products to their fullest potential - providing exceptional customer service, answering questions, troubleshooting issues and providing technical support.
• Engage new customers in training and onboarding - utilizing presentation skills, industry knowledge and Yes Energy’s product expertise to maximize our customers’ product use experience.
• Develop and maintain customer success plans to facilitate renewals and help customers achieve their business objectives through use of our products.
• Build active and meaningful relationships with customers - establishing yourself as a trusted/strategic advisor to understand optimal workflows and collecting insights to ensure product adoption and continued value from our products.
• Act as the liaison for technical inquiries, issues or escalations, working with a broad set of internal teams to seek the best result for the customer.
• Generate and communicate metrics to identify trends in the markets, product usage, customer health and application related issues to ensure that all customers are fully engaged and getting the value that they expect out of the products and customer experience.
• Build skills working with Yes Energy’s software, including our API and SQL data products.
• Collect product feedback, working closely with Product Management to help drive product evolution in a customer-driven direction.