You haven't searched anything yet.
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Customer Success Organization
The Customer Success organization provides our customers with a world class, industry leading lifecycle experience, designed and aligned to deliver on their needs and exceed expectations. The team ensures our customers realize their desired outcomes and full potential, with minimal effort on their part.
As a Customer Success Manager, you will partner with your customers to become their trusted advisor throughout the lifecycle journey encompassing support from the buy to renewal stages. Utilizing our Customer Health Indicators, you will manage, renew, retain and grow your customer base in a proactive manner.
Key Responsibilities
Analyze lifecycle data and translate insights into recommendations in a clear and unambiguous manner for customers and business partner teams. Identify root causes, define and activate solutions, and deploy cross-functional support, where necessary, to resolve
Manage customer goals, meet and exceed expectations by conducting business reviews either monthly or quarterly.
Accelerate customers through Lifecycle Journey mapping out a detailed account plan for support
Customer onboarding and training our customers to utilize the full potential of our Tranzact self-service platform
Manage Revenue Risk Assessment Dashboards and plays
Identify growth and lead opportunities helping sales drive pipeline
Renewal and upselling
Responsive, knowledgeable, efficient, and professional approach to supporting customers that engage Customer Success via our Tranzact portal, IVR, or email for any post-sale lifecycle request
Maintain an industry-wide perspective on best-in-class customer experience
Qualifications
Associate or Bachelor's degree in related field, or equivalent combination of training, education and experience
Minimum of five (5) years experience in the Telecom industry
Minimum of five (5) years experience in a customer success oriented role
Possesses excellent verbal, written, and communication skills and has the ability to share the customer story through compelling and engaging methods
Ability to create and project manage a continuous experience improvement program (scope, milestone management, engagement, execution, and change management)
Demonstrates an understanding of various technical architectures and operating systems
Detail-oriented, accurate and possess excellent follow-up skills
Proficient in Microsoft Word, Excel, PowerPoint and Google products with full working knowledge of the internet, email and web browsers
Ability to travel up to 25%
Base pay range: $75,000 - $90,000, commensurate with experience
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.Full Time
Filmed Entertainment
$94k-133k (estimate)
11/18/2022
05/06/2024
zayo.com
ENCINITAS, CA
3,000 - 7,500
2007
Private
ASHLEY DIAN CARNEY DAVIS
$1B - $3B
Filmed Entertainment
Zayo is an infrastructure and communication company that provides fiber, bandwidth connectivity and colocation management solutions for enterprises.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.