You haven't searched anything yet.
Location: Tampa, FL, US
Date posted: Feb 2, 2022 Job Function: Supply chain Job Type: Permanent Job Requisition ID: 10526 ** Customer Support Specialist**
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
****About the Unit****
The Customer Service Department ensures the placement, shipment and invoicing of all sales for Yara North America; being responsible for sales from over 100 terminals with hundreds of different products. Team members work in a fast paced and hectic environment, while always keeping a positive attitude and customer focus.
The Customer Support Specialists shift will be from 10:00AM to 7:00PM.
****Responsibilities****
* Support customers on order requests made via phone, fax, or email
* Be the main Yara contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues
* Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request
* Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors
* Hold critical judgment of orders, to identify possible shipment delays or improper pricing
* Portray a positive image of Yara through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner
****Profile****
* Minimum three years of experience within Customer Service
* Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields
* Proficient communication skills and problem solving skills
* Proven multi-tasking and organizational skills
* Willingness to contribute to a diverse group
* ERP knowledge, preferably SAP
* Good Microsoft skills, specifically MS Outlook and Excel
****Additional Information****
* Must be a U.S. citizen or lawful permanent resident
****Knowledge Grows****
Yara North America encourages and supports career growth and development, ensuring that you will come for a job but stay for a career.
****Total Rewards****
Yara North America offers our employees a well-rounded Total Rewards package with competitive health care, life insurance, 401(k), and well-being benefits which include tuition reimbursement, paid time off, and paid maternity and paternity leave.
****Contact Details****
Bernadette Di Piazza, HR Business Partner
Email: bernadette.dipiazza@yara.com
****Apply No Later Than****
February 16, 2022
**Knowledge Grows Through Differences**
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks.
**Nearest Major Market:** Tampa
**Job Segment:** ERP, Supply, SAP, Supply Chain, Technology, Operations
Full Time
$48k-61k (estimate)
05/02/2024
05/19/2024
yara.com
OSLO, OSLO
7,500 - 15,000
2003
BERGER TROND
$10B - $50B
Durable Manufacturing
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.