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Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation.
Yamaha is looking for a passionate and experienced Service Technician II for pro-audio, commercial audio, consumer AV who enjoys solving customers issues to drive positive results. Support levels include Yamaha authorized dealers, field technical support, in-house repair, software support and pre-sale customization's.
Purpose of Role
Provides support and component level repair for warranty, non-warranty, refurbish repairs, pre-sales customization's.
Key Accountabilities Include
• Contribute to customer satisfaction and Yamaha brand strength by creating positive customer experiences.
• Support customer retention and brand loyalty by ensuring inhouse repairs are completed in a timely and thorough manner.
• Support achievement of department metrics.
Primary Responsibilities Include
• Complete in house repairs for both warranty and non-warranty including troubleshooting to component level and removal of components.
• Contribute to internal and external training.
• Resolve customer inquiries, cases, and concerns.
• Report quality issues.
• Pre-authorize field support to ensure work is validated for warranty reimbursement payment.
• Create internal and external knowledge articles for self-service support.
Core Functional Competencies
• Analytics – Operations: Use data to understand business process and inform goals.
• Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand.
• Customer/Dealer Problem Resolution: Gather information towards appropriate solutions.
• Department Technology and Systems: Understand and can effectively use department technology and systems to perform work.
• Product Knowledge – Operations: Possess detailed knowledge of Yamaha products and services.
Core Behavioral Competencies
• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient
Here’s What You’ll Bring to the Table
Ideal Qualifications
• Experience in technical service field/repair.
• Proficient with reading and following a schematics and block diagrams 2.
• Proficient with Microsoft Office Suite, Oracle, Salesforce, and Tableau.
• Able to travel up to 5%, including nights and weekends.
• Intermediate soldering skills.
Preferred Qualifications
• 2 years professional work experience in technical service field/repair.
• Associate's degree (A.A.) or equivalent from two-year college or technical school.
Here’s What We’ll Bring
Compensation
Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.
If this role is ‘music to your ears’, please apply!
Full Time
Durable Manufacturing
$69k-84k (estimate)
04/15/2023
05/14/2024
yamaha.com
NAKAZAWACHO, CHUBU
15,000 - 50,000
1960
TAKUYA NAKATA
$3B - $5B
Durable Manufacturing
The job skills required for Service Technician II include Customer Service, Troubleshooting, Commitment, Schematic, Technical Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Technician II positions, which can be used as a reference in future career path planning. As a Service Technician II, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Technician II. You can explore the career advancement for a Service Technician II below and select your interested title to get hiring information.