Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey.

As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Yamaha is looking for a passionate and experienced Service Technician II for pro-audio, commercial audio, consumer AV who enjoys solving customers issues to drive positive results.

Support levels include Yamaha authorized dealers, field technical support, in-house repair, software support and pre-sale customization's.

Purpose of Role

Provides support and component level repair for warranty, non-warranty, refurbish repairs, pre-sales customization's.

Key Accountabilities Include

• Contribute to customer satisfaction and Yamaha brand strength by creating positive customer experiences.
• Support customer retention and brand loyalty by ensuring inhouse repairs are completed in a timely and thorough manner.
• Support achievement of department metrics.

Primary Responsibilities Include

• Complete in house repairs for both warranty and non-warranty including troubleshooting to component level and removal of components.
• Contribute to internal and external training.
• Resolve customer inquiries, cases, and concerns.
• Report quality issues.
• Pre-authorize field support to ensure work is validated for warranty reimbursement payment.
• Create internal and external knowledge articles for self-service support.

Core Functional Competencies

• Analytics - Operations : Use data to understand business process and inform goals.
• Brand Ambassador - Non marketing : Serve as a representative of the Yamaha brand.
• Customer / Dealer Problem Resolution : Gather information towards appropriate solutions.
• Department Technology and Systems : Understand and can effectively use department technology and systems to perform work.
• Product Knowledge - Operations : Possess detailed knowledge of Yamaha products and services.

Core Behavioral Competencies

• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient

Here's What You'll Bring to the Table

Ideal Qualifications

• Experience in technical service field / repair.
• Proficient with Microsoft Office Suite, Oracle, Salesforce, and Tableau.
• Able to travel up to 5%, including nights and weekends.
• Intermediate soldering skills.

Preferred Qualifications

• 2 years professional work experience in technical service field / repair.
• Associate's degree (A.A.) or equivalent from two-year college or technical school.

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options (including hybrid and 9 / 80 schedule)
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• Up to $38.00 per hour
• The posted compensation is the base pay. This is the hiring range and does not include bonus potential or the value of benefits.

The hiring range does not reflect total earning potential over time.

Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

If this role is 'music to your ears', please apply!

Last updated : 2024-05-29