Y7 Studio is Hiring a Lead Associate Near New York, NY
Job Description
Job Description
Salary: $23
Job Duties
Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check-ins
Provide support and delegate tasks to other team members in daily needs and projects
Uphold company policies and procedures and approach all situations with respect and empathy
Ensure the Y7 brand aesthetic, energy and culture is maintained when the Studio Coordinator is away
Support Studio Coordinator in in-studio tasks and projects
Supply inventory and ordering
New Hire Training
Retail inventory management
Facilities checklists
Worksmith Management
Use Y7’s internal communication systems (The Blueprint, Google Docs, etc.) to log updates, facilities issues and other concerns
Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody
Confidently troubleshoot and problem solve for issues that arise in-studio
Regularly meet with in-studio leadership team to ensure alignment between leadership, studio, and teaching teams
Act as Manager on Duty in the absence of the Studio Coordinator.
Studio Operations
Ensure locations are stocked with all necessary supplies
Provide support and delegate tasks to other team members in daily needs and projects
Available for Emergency front desk shift Coverage
Uphold company policies and procedures and approach all situations with respect and empathy
Maintain the Y7 brand aesthetic, energy and culture
Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
Professionally and impartially manage conflict and find solutions that align with company values
Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathroom/locker rooms, and laundry
Systems Operations
Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
Manage client communication, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody
Oversee the Studio Associate and Cleaning Staffs permanent schedules and ensure compliant timekeeping for biweekly payroll
Communicate any staffing updates and needs to the People Team & Operations Manager.
Use Y7’s internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed
Requirements
Minimum of 15 hours per week, max 28 hours per week
Must have a flexible opening and closing availability
Required to work Friday and Saturday for a minimum of 6 hours
You are looked to by other Associates as an example of how to best do their jobs.
Must be eager to learn more about how our studios operate and contribute to their success.
Must be kind, confident, and effectively communicate information and policies to clients.
Must be ready to problem-solve as issues arise.
Take your time with detail-oriented tasks and make sure jobs are completed correctly.
Can confidently delegate tasks and help team members learn new aspects of their jobs.