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POSITION SUMMARY
The purpose of this position is to identify and provide information regarding credit union products and services that will benefit members. This includes processing member's requested financial transactions over the phone via digital channels and using video technology via Personal Teller Machines (PTM) in an omni-channel fashion. Provides prompt, professional, and courteous service to internal departments, retail branches, and members.
Reports to: Assistant Manager, Member Engagement
Supervises: 0 (Direct) 0 (Indirect)
Starting Wage: $17.00 per hour
ESSENTIAL FUNCTIONS
EDUCATION/ EXPERIENCE
OTHER SKILLS AND ABILITIES
PERFORMANCE MEASUREMENTS:
SERVICE STANDARDS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Typical office – no hazardous or unpleasant conditions.
We are an EEO Employer
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Full Time
$33k-43k (estimate)
01/28/2024
06/29/2024
The job skills required for Call Center Agent include Products and Services, Building Relationships, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
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Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
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01/08/2022: Syracuse, NY
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01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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01/13/2022: Indianapolis, IN
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01/04/2022: Louisville, KY
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