Description of Company: 

ConStrata and its affiliated organizations, provide technology-focused consulting, professional services, event development/management, education, and networking offerings to the global foodservice, hospitality, and retail industries.

Senior / Lead Implementation Analyst - Food and Beverage POS (Point of Sale) Systems (Remote Based with travel)

If you are a savvy Point of Sale Implementation Professional who is the Leader of your POS implementation team and is looking for the next step in your career? We have opportunities as a Senior or Lead Implementation Analyst in our growing team! Our Senior and Lead Implementation Analysts are entirely responsible for leading the preparation, implementation, training, and on-site and remote support of the new point of sale food and beverage system and additional applications for restaurants, hotels, and other hospitality venues. Come join our growing company!

Position Requirements:

• 3-5 years of experience in food and beverage operations within the hospitality industry is required, with a supervisor/management position preferred.
• 2-3 years experience with POS configuration, implementation, and support of POS systems such as Micros (Simphony and Opera), Toast, etc.
• Experience in providing training of POS systems to the management and hourly team in a hospitality F&B environment.
• Engage and cooperate professionally with the client's key IT services for which support is being provided.
• Interact with vendors to support hardware and software.
• Be customer service-oriented and deliver implementations according to defined client and project requirements and policies.
• Work in a team and communicate effectively with all levels of the customer organization and Company management.
• Ability to work client/project days/shifts as required.
• Ability to travel 75-80% locally or out of town. (Work remote, as needed, from a home office when not traveling.)

Job Duties & Responsibilities:

• Assist clients with POS application configuration, reporting, integration with other applications, as well as hardware setup including terminals, handhelds, printers, and other peripherals.
• Test/troubleshoot POS and networking problems including integrations with other required applications.
• Conduct on-site and/or remote consultation sessions with local operations staff to configure POS applications and report appropriately and within approved client specifications and policies.
• Conduct on-site and/or remote training sessions for customer/site staff and management.
• Maintain and ensure full and complete documentation of tasks, plans, network diagrams, meetings, deliverables, and accomplishments.
• Track and manage issues and risks to project timelines or deliverables escalating when necessary.
• Submit all required client/project labor, expense, and other required reports on a complete and timely basis following completion of a project or deliverable.

Candidate Requirements include:

• Excellent verbal and written communication skills.
• 2 – 3 years of customer service background and POS technical implementation and support experience.
• Demonstrate attention to detail, strong organization skills, and the ability to prioritize and handle multiple tasks.
• Ability to problem-solve and/or troubleshoot technology and operational issues in a timely manner.
• Adaptability, flexibility, strong work ethic, and professionalism in all situations.
• Ability and flexibility to adapt to changing procedures and equipment.
• Ability to stand for extended periods of time and lift up to 40 pounds.
• Must currently be legally able to work in the US.
• Possess a non-expired US Driver's License.
• Ability to pass Criminal Background Check
• Ability to pass pre-hire drug testing and ongoing random drug testing.

Benefits:

• Employee Staff Position (W2), Health Insurance, Paid Time Off (PTO), Company Credit Card, Company Laptop, Cell Phone Allowance, and Expense Reimbursement

Strata-Bare International LLC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Strata-Bare does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.