Xsolla, a leading e-commerce company in the video game industry, is hiring a Customer Support Intern to join our team and provide exceptional service to our valued customers. In this role, you will have the opportunity to learn firsthand about customer support operations while making a meaningful impact on our customers' experience. This internship is designed to provide hands-on experience in customer service within a dynamic and fast-paced environment.

Sparked by our deep love for gaming’s union of technology and artistry, our product suite operates in more than 200 countries and territories, 20 languages, and 130 currencies. What hasn’t changed since our launch in 2005 is our conviction that everyone deserves an equal opportunity to play.

RESPONSIBILITIES

• Learn and utilize our customer support systems and tools to accurately log and track customer interactions and resolutions
• Collaborate with other teams, including technical support and account management, to address complex customer issues and ensure timely resolution
• Provide product information, troubleshooting assistance, and guidance to customers on Xsolla's services and offerings
• Identify trends and recurring issues in customer inquiries and escalate them to the appropriate teams for further investigation and resolution
• Continuously strive to improve the customer support experience by suggesting process enhancements and sharing customer feedback with the team
• Assist in creating and updating customer support documentation, FAQs, and knowledge base articles

• Currently pursuing a bachelor's or master's degree in Business Administration, Communication, or a related field
• Strong communication skills, both written and verbal, with a professional and friendly demeanor
• Excellent problem-solving abilities and a proactive approach to addressing customer needs and inquiries
• Previous customer service experience is a plus but not required
• Must be currently enrolled at a 4-year accredited university
• Entrepreneurial mindset and highly flexible

ABOUT XSOLLA

Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.

PHYSICAL DEMANDS

The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.

Xsolla is committed to ensuring the privacy and security of all information collected during hiring. Please direct any inquiries regarding GDPR or CCPA to careers@xsolla.com.

Longevity Opportunity Vision Enjoy the game!