23 Client Success Manager Jobs in Bellevue, WA
Xmars is Hiring a Client Success Manager Near Bellevue, WA
Company Overview: XMARS, powered by SparkX, is an AI-powered ad management platform for brands, sellers, and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics, and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increase sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.
We recently won the prestigious Technology Innovation Award from Amazon Ad Partners, highlighting the transformative nature of our platform.
Position Overview:The Customer Success Manager role involves nurturing and growing relationships with a designated portfolio of Xmars clients. As the primary contact for our clients, you will collaborate closely with various internal teams, including Customer Success, Product, and Sales, to ensure client needs are met promptly and effectively. Your responsibilities include addressing and resolving client inquiries and issues, and leveraging your exceptional client management skills to drive positive results in a fast-paced setting. Additionally, as our department grows and new Customer Success strategies are introduced, you will contribute significantly to the development, optimization, and implementation of internal procedures and workflows.
Key Responsibilities
- Gain an expert-level understanding of Xmars and demonstrate how it can be used to increase clients' Amazon sales.
- Promote account growth through the introduction of new products and services.
- Provide tactical and strategic support to assigned accounts, while maintaining strong relationships with key agencies and brands.
- Serving as a critical point of escalation for client concerns, adopting a client-centered approach to problem-solving.
- Assist with the development of training materials and provide expert insights during webinars as required.
- Improve current processes by identifying opportunities for improvement and implementing strategies for improvement.
- Maintain user awareness of Xmars's latest features, allowing them to maximize its potential.
- Assist in the resolution of technical issues related to Xmars functionality and updates.
- Participate in the design and feedback loop of new features with the Product Team.
- Provide clear communication with the Product Team by compiling product reports and systematically documenting errors.
- 1-2 years' experience in Amazon digital advertising (Search/DSP) with a deep understanding of the industry.
- 1-2 years’ of experience with Martech SaaS tools similar to Xmars.
- Experience with any of the following e-commerce advertising platforms: Amazon, Walmart, Instacart, Xmars, or Criteo
- A proven track record of success in customer success, consulting, or pre-sales.
- Excellent interpersonal skills, with an emphasis on teamwork and customer service.
- The ability to thrive in an ambiguous and dynamic start-up environment with a knack for problem-solving and flexibility.
- Ability to effectively manage both tactical tasks and strategic planning.
- Strong technical aptitude with excellent problem-solving and troubleshooting skills.
- Strong communication skills, both written and verbal.
- Competitive pay
- Unlimited PTO
- Comprehensive benefits package including health, and dental
- We strongly prioritize professional development, and there are limitless opportunities for career growth
- Collaborative and innovative work environment
Job Summary
Full Time
$84k-111k (estimate)
05/18/2024
07/01/2024
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
Similar Jobs
Popular Articles
