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Overview :
Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Managed IT Services Representative who will be responsible for ensuring client satisfaction for Xerox’s Managed IT Services customers.
The Managed IT Services Representative ensures that service delivery adheres to Xerox company standards. This individual will have an in-depth knowledge of the customer environment with a desired goal of effectively delivering exceptional support to our clients from a remote call center environment.
Ensuring timely incident resolution and superior customer service is a primary objective for the Managed IT Services Representative role.
The Managed IT Services Representative will report to the Support Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.
Benefits We Offer :
Roles and Responsibilities :
Skills & Abilities :
Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills;
participates in meetings.
Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar;
varies style to meet needs; presents numerical data effectively.
Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;
resolves problems in early stages; works well in group solving situations.
Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;
upholds organizational values.
Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions;
resolves problems in early stages; works well in group problem solving situations.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Qualifications :
Basic networking knowledge, switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365. In depth knowledge of server virtualization technologies, specifically VMware vSphere and Microsoft Hyper-V.
With Our Technology, Build Your Future at Xerox. Apply Now! #LI-RL1
Last updated : 2024-05-03
Full Time
Wholesale
$74k-94k (estimate)
05/04/2024
06/21/2024
xerox.com
ALBANY, NY
>50,000
1906
Public
$5B - $10B
Wholesale
Xerox is a Connecticut-based technology company that provides digital scanning and printing devices, document management, and other graphic communications solutions.
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