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Service representative
Xerox Chesapeake, VA
$74k-94k (estimate)
Full Time | Wholesale 1 Month Ago
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Xerox is Hiring a Service representative Near Chesapeake, VA

Overview :

Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Managed IT Services Representative who will be responsible for ensuring client satisfaction for Xerox’s Managed IT Services customers.

The Managed IT Services Representative ensures that service delivery adheres to Xerox company standards. This individual will have an in-depth knowledge of the customer environment with a desired goal of effectively delivering exceptional support to our clients from a remote call center environment.

Ensuring timely incident resolution and superior customer service is a primary objective for the Managed IT Services Representative role.

The Managed IT Services Representative will report to the Support Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.

Benefits We Offer :

  • Competitive compensation (base salary and uncapped commissions)
  • Significant financial rewards for overachievement
  • Comprehensive benefits offerings (including medical, dental, vision, life insurance)
  • Retirement Plan 401k
  • Paid holidays, personal choice days, and paid time off
  • A culture that offers flexibility and a healthy work life balance

Roles and Responsibilities :

  • Ensure professional, timely and polite support to all of our clients
  • Have in depth knowledge of our tools and ticketing procedures
  • Identify, troubleshoot and resolve a wide range of computer, server & network related problems
  • Basic understanding of Line of Business (LOB) applications and associated third party vendors
  • Stay current with system information, changes and information technology updates
  • Any other special projects or tasks assigned
  • Ticket Management and Resolution
  • Resolve on average 10-12 tickets per day
  • Ensure ticket statuses are maintained correctly based on training provided
  • Ensure accurate time worked is reported on each ticket
  • Ensure all troubleshooting efforts, conversations with customers, vendors, and co-workers are properly recorded on the ticket
  • Seek and collaborate with co-workers and team leads on tickets to ensure speedy resolution

Skills & Abilities :

Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills;

participates in meetings.

Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar;

varies style to meet needs; presents numerical data effectively.

Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

resolves problems in early stages; works well in group solving situations.

Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;

upholds organizational values.

Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions;

resolves problems in early stages; works well in group problem solving situations.

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Qualifications :

  • High School Diploma or GED
  • Experience : 1-2 or more years of experience in server / network / IT systems and troubleshooting steps.
  • Computer Skills : Proficiency with information technology regarding both hardware and software. Working knowledge of Microsoft server and desktop operating systems, specifically Server 2008, 2012, 2016, 2019 and Windows 7, 8, 10 and 11.

Basic networking knowledge, switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365. In depth knowledge of server virtualization technologies, specifically VMware vSphere and Microsoft Hyper-V.

With Our Technology, Build Your Future at Xerox. Apply Now! #LI-RL1

Last updated : 2024-05-03

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$74k-94k (estimate)

POST DATE

05/04/2024

EXPIRATION DATE

06/21/2024

WEBSITE

xerox.com

HEADQUARTERS

ALBANY, NY

SIZE

>50,000

FOUNDED

1906

TYPE

Public

REVENUE

$5B - $10B

INDUSTRY

Wholesale

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The job skills required for Service representative include Customer Service, Problem Solving, Troubleshooting, Written Communication, Presentation, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Representative job description and responsibilities

Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.

01/08/2022: Orlando, FL

Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

03/20/2022: Bangor, ME

Service representatives may also offer additional sales and products, sell products or services directly.

02/02/2022: Springfield, MO

Measure and analyse customer feedback.

03/13/2022: Davenport, IA

Service representative are responsible for addressing customer needs and ensuring they have a good experience.

03/09/2022: Syracuse, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Representative jobs

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

03/24/2022: Worcester, MA

Service representatives typically use a telephone, computer and other office equipment.

01/08/2022: Jackson, MS

Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.

02/16/2022: Columbus, MS

A good service representative should not waste customers’ time by keeping them waiting for too long.

01/17/2022: High Point, NC

The best service representative must have a deep knowledge of how their companies’ products work.

04/02/2022: Washington, DC

Step 3: View the best colleges and universities for Service Representative.

Butler University
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