Job Overview:
We are seeking a friendly and organized Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously. Bilingual is a plus for this role (Spanish/English)

Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly
- Assist with guest requests, such as providing quotes , ordering glass through online portal, scheduling appointments, and taking payments
- Handle guest complaints or concerns with empathy and find appropriate solutions
- Maintain a clean and organized front desk area
- Perform clerical duties, such as filing, photocopying, and transcribing documents
- Assist with office management tasks, including maintaining office supplies inventory

Requirements:
- Previous experience as a Front Desk Agent or in a similar customer service role is preferred
- Excellent phone etiquette and strong customer support skills
- Ability to multitask and prioritize tasks effectively
- Proficient in computerized reservation systems and Microsoft Office Suite
- Strong organizational skills with attention to detail
- Ability to work independently as well as part of a team
- Professional appearance and demeanor
- High school diploma or equivalent

Experience in the auto industry is optional . We offer one on one training to give you the skills that you need to be successful. If you are a motivated individual with excellent interpersonal skills, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Kissimmee, FL 34744 (Required)

Work Location: In person