The ideal candidate has a curious mind and enjoys taking a challenging problem, breaking it down into sections, reviewing the information, and asking the right questions. This person must have exceptional people skills as well as creative solutions.

Responsibilities: 

• Develop and communicate – Develop and communicate detailed specifications for implementation while maintaining customer expectations. Produce reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
• Research and test - Research and analyze the nature, effect, and results of system difficulties. Work closely with IT team to satisfy data sampling, project analysis, testing verification, and other user requests from existing client databases.
• Collaborate – Work closely with colleagues to understand technical needs. Understand how any disruptions will potentially change a project and affect the business. Communicate with team leads to ensure client satisfaction, and provide recommendations as needed.

Requirements: 

• Bachelor's degree in Information Technology, Business, or a related field
• Five to seven years of related experience
• Excellent communication and customer service skills
• Experienced management skills with the ability to lead, facilitate, motivate and organize