COMMUNITY MANAGER

This position is responsible for the daily operations of the property including: creating a warm community environment; supervising on-site maintenance staff and projects to preserve the property in a beautiful condition always; retaining resident files and conducting income certifications preprogram guidelines; maintaining resident relations in compliance with Occupancy and Fair Housing guidelines; reviewing monthly financial reports and marketing and leasing vacancies to maintain the highest physical and economical occupancy rate.

FUNCTIONS OF DAILY OPERATIONS

A. ADMINISTRATIVE

1. Perform clerical duties including answering phones, filing, mail administration, application distribution, respond to general inquiries, etc.

2. Return phone calls and emails in a timely manner.

3. Collect, log and process rent per policy.

4. Maintain a clean, tidy and organized system as outlined in policy for accurate record keeping (physical and electronic) including resident files, marketing information, maintenance records, purchasing, inspections, general correspondence and budget logs.

5. Monitor all federal, state, county and city agencies and notify the Property Regional of any ordinances affecting the property or neighborhood.

6. Adhere to fair housing laws, confidentiality, occupancy guidelines and enforce training and execution.

7. Inform and report resident relations, correspondence and calls concerning resident issues to the Regional.

8. Enforce resident compliance of House and Ground rules and maintain documentation for evictions.

9. Complete and submit all required administrative reports accurately and on-time.

B. COMPLIANCE

1.Comprehensively read and adhere to all property regulatory agreements.

2.Comply with all applicable government and funding agencies rules and regulations (i.e. HUD, HTC, TCAP, HOME) and ensure the compliance of the property and resident files.

3.Move-in residents and maintain the files and file finishing procedures using current forms as distributed by Compliance department.

4.Complete re-certifications in a timely manner, and in accordance with property program

5.Prepare and respond to all internal and external auditors by required deadlines.

6.Conduct internal audits on a regular basis.

C. FINANCIAL

1.Submit deposit accounting and maintain accurate ledgers/deposit accounting records for Accounts Payable and Account Receivables.

2.Process invoices in a timely manner and actively pursue delinquent accounts in accordance with policy and procedures.

3.Review spending and recommend cost-cutting measures to decrease spending and increase efficiency while maintaining quality to the Regional on a regular basis.

5.Obtain a minimum of three (3) bids for projects to Regional Supervisor for approval.

6.Review annual rent increases with Regional Supervisor.

7.Implement rent increases in accordance with policy and procedures.

8. Review monthly cash flow and know budget performance always.

D. PHYSICAL / MAINTENANCE

1.Oversee the maintenance and landscaping of the community including property, grounds, and surrounding areas so that it is maintained.

2.Supervise maintenance staff and ensure maintenance requests are completed per standards and policies.

3.Supervise, coordinate, and recommend vendors including ongoing landscape and janitorial crews.

4.Conduct weekly property walks with maintenance technician and communicate regularly to ensure property standards are met.

5.Monitor preventative maintenance schedules and work order logs and inform the Regional Supervisor or deferred maintenance.

6.Coordinate unit-turns and both interior and exterior inspections in accordance with standards and policies.

7.Conduct annual unit inspections with the maintenance staff.

8.Locate the building systems (gas, electric, sewer, water, shut offs) and perform minor maintenance

9.Create, maintain, and implement Emergency Preparedness Plan.

E. VACANCY

1.Maintain the highest physical and economic occupancy possible at all times.

2.Rent units in accordance with the property’s Affirmative Fair Housing Market Plan (AFHMP) and other marketing plans as applicable.

3.Manage waitlist communication and process applicants in advance in accordance with property goals regulatory requirements.

4.Approve residents using the Tenant Selection Plan or Resident screening Criteria and update when needed with Regional.

F. RESIDENT AND COMMUNITY RELATIONS

1.Establish a sense of community and maintain positive resident relations.

2.Address resident concerns and conflicts and communicate with respect, warmth, and in accordance with policy.

3.Document and report social service concerns about residents to the Regional

4.Promote, coordinate, and monitor resident programs and services in accordance with polices and regulatory standards to have a high level of participation.

5.Maintain resident activity records including compliance contracts, newsletters, flyers and sign-up sheets.

6.Create and maintain a resource binder for residents containing flyers and local resources.

H. PROFESSIONAL PERFORMANCE AND DEVELOPMENT

1.Implement the philosophy and mission in daily work.

2.Attend required trainings and establish goals with Regional’s.

3.Take interest and endeavor to continually grow and develop both personally, and professionally.

4.Use correct grammar and professionalism in all forms of communication.

5.Take initiative and be proactive in creating a more efficient and effective work flow and to recommend improvements and changes at the property.

6.Continually train and develop the on-site staff in property management, provide the opportunity for growth and additional responsibilities, and communicate training needs to the Regional.

7.Stay current with changing regulations in the industry and/or property programs.

III. QUALIFICATIONS

A. EDUCATION/EXPERIENCE

1.High School Diploma or General Education Degree (GED) required.

B. KNOWLEDGE/SKILLS/ABILITIES

1.Mathematical Skills: Must possess basic mathematical skills.

2.Computer Skills: Microsoft Office (Excel, Word), and Yardi or One Site preferred.

3.Abilities: Exceptional organization skills, time management, customer service and effective communication skills required.

4.Language Skills: Ability to read and write English fluently

5.Knowledge: Must be able to comply with Fair Housing laws and property program requirements (HUD and/or Tax Credit).

6.Equipment: Must be able to operate general office equipment.

IV. PHYSICAL DEMANDS

1. Sitting: Constantly (75-100% of shift)

2. Walking / Standing: Frequently (40-75% of shift). Walk the property grounds.

3. Bending / Squatting: Occasionally (0-40% of shift)

4.Climbing / Kneeling: Occasionally (0-40% of shift)

5.Hand Use: Constantly (75-100% of shift). Operate general office equipment.

6. Lifting / Carrying: Occasionally up to 40 pounds (0-40% of shift). Lift and carry event, office supplies and files

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Salisbury, NC: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person