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We Put the World on Vacation
At Travel Leisure Co., our mission is simple : to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.
Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact.
The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities.
The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently.
The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Essential Job Responsibilities
Responsibilities include, but are not limited to :
Responsibility #1
Review and Complete legal and sales related documents with owners following established process / guidelines (50% time)
Responsibility #2
Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership.
These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
Responsibility #3
Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
Responsibility #4
Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
Responsibility #5
Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
Responsibility #6
Travel Requirements
Less than 5% for Corporate and or BU Meetings
Minimum Requirements and Qualifications
Education
Bachelor Degree or equivalent combination of education and directly related experience
Training requirements
WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Knowledge and skills
Technical Skills
WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Job experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded :
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Travel Leisure Co. benefits include :
Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
Last updated : 2024-05-21
Full Time
Accommodations
$60k-81k (estimate)
05/23/2024
05/30/2024
wyndhamdestinations.com
PENSACOLA, FL
15,000 - 50,000
2006
Public
CARMELLA BELL
$1B - $3B
Accommodations
Travel + Leisure is a Florida-based leisure travel company that offers luxury, corporate, and leisure travel and advisory services for travelers.
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