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Description
The award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests in and out, handling reservations, providing information about our hotel, and responding to any customer inquiries or complaints. You will also maintain a clean and orderly work area and answer calls and emails. If you have a passion for customer service and a positive attitude, we would love to have you join our team!
Requirements
Job Responsibilities
• Greet guests and answer any questions they have about the hotel or local area
• Check guests in and out of the hotel
• Handle guest requests and complaints in a professional manner
• Process payments for rooms and services
• Maintain an up-to-date knowledge of hotel services, facilities, and special packages
• Monitor and update reservations system
• Provide concierge services, such as making restaurant reservations and providing directions
• Answer and direct incoming calls to the appropriate departments
• Prepare and distribute guest key cards
• Keep the front desk area and lobby tidy and presentable
• Follow security and emergency procedures
Job Requirements
• High school diploma or equivalent
• Previous experience working in a customer service role
• Ability to communicate effectively with guests and colleagues
• Ability to handle cash, credit card, and room charge transactions
• Knowledge of hotel operations and services
• Knowledge of local area attractions
• Ability to work efficiently in a fast-paced environment
• Ability to multi-task while maintaining attention to detail
• Ability to stand for long periods of time
• Ability to comprehend and follow instructions
• Ability to work flexible hours, including nights, weekends, and holidays
Full Time
Accommodations
$27k-35k (estimate)
04/11/2023
05/03/2024
wyndhamdeerfieldresort.com
Deerfield Beach, FL
<25
Accommodations
The job skills required for Front Desk Agent include Planning, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.