WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve financial success. In order to be successful, WyHy seeks those individuals that are not just looking for a career, but instead searching for a place where they can become part of something extraordinary. WyHy is a company fiercely dedicated to its employees and knows that without successful employees, there will be no organizational success. At WyHy we truly value the contribution of our team members. We aren’t just looking for job experience, skills and qualifications; we also need your enthusiasm, energy and desire to succeed and to help others succeed. In return, we will offer you a dynamic, fun and supportive work environment – where you can grow professionally and make a real difference in your community.

On top of all that, we offer our employees:

• Competitive pay and incentive program
• Generous PTO
• Health, dental, vision, life and disability insurance
• Identity Theft Recovery Services
• Gym membership allowance
• Pet insurance allowance
• Holiday pay, including paid birthdays and work anniversaries off
• 401K with a generous employer match
• Chair Massage!

If WyHy sounds like your kind of place to work – then you’re in luck! We have the following job available:

Position Summary

This position is primarily responsible for managing the internal helpdesk ticketing system within the established Service Level Agreements (SLAS). Troubleshoots and helps to resolve system issues and assists with system administration duties while providing great internal customer service.

Essential Functions

• Effectively manage the internal helpdesk system to ensure requests are resolved and responded to within the WyHy IT SLAs.
• Follow the IVA-EVA Scan WyHy policy to remediate all reported security risks.
• Follow the WyHy Patch Management policy to ensure all devices are effectively being patched.
• Provide exceptional support while demonstrating a sense of priorities as set by the IT Manager.
• Manage critical phishing alerts submitted by end users.
• Responsible for the deployment and installation of new hardware and software, including network upgrades.
• Diagnose and resolve network hardware related equipment problems.
• Effectively maintain network communication connectivity and network servers.
• Maintain WyHy-related security systems, such to include cameras, door and key fob access.
• Assists with various IT projects as needed.
• Communicate professionally and in a timely manner with members and staff to positively resolve issues and conflicts.
• Travel and time spent outside office may be required.

QUALIFICATIONS

The requirements listed in this description are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job.

Required Education and Experience

• Associate degree in computer science or related field.
• At least one year of computer operations experience required.
• Extensive knowledge of Windows and Windows Server operating systems.

Preferred Education and Experience

• Bachelor’s degree in computer science, MIS or related area is preferred.
• At least one year of Symitar Core System experience is preferred.
• Knowledge of Linux operating systems is preferred.
• Experience working in a financial institution is preferred, and preferably at Credit Unions.
• Experience in computer programming is preferred.

Knowledge and Abilities

• This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the individual must be sensitive to Credit Union needs and employee goodwill.
• Professional, well-developed interpersonal skills, with excellent verbal and written communication skills.
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both co-workers.
• A positive, can-do attitude with inquisitive curiosity.
• Resiliency and extreme adaptability in a fast-paced environment.
• Excellent time management skills.
• Advanced computer skills.
• Strong analytical and problem-solving skills; detail-oriented with a high degree of accuracy.
• Competence with telephone, 10-key calculator and other office machinery.
• Familiarity with Microsoft Word, Excel, and Outlook software.
• Ability to learn all internal computer programs essential to job junctions.
• Ability to maintain confidentiality.
• Knowledge of the credit union and competitor's products and services, pricing, delivery mechanisms, and marketing approaches.
• Strive for ongoing education / personal development with CU-specific systems to better familiarize and assist WyHy in platform utilization.
• Advanced computer skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work effectively in a fast-paced environment.
• Ability to multi-task.
• Basic mathematical skills.

Physical Requirements

• While performing the essential duties of the position, the employee may be required to stand, sit, walk, stoop, kneel, talk, see and hear. The nature of this position requires fine motor skills and the ability to work on equipment with hands, physical mobility and the ability to occasionally lift and/or move a maximum of 50 pounds. This position may include prolonged periods of time working on a computer and looking at a monitor screen.
• This position is on site in Cheyenne, Wyoming.

Position Requirements

• While core operating hours for the Credit Union are 8 a.m. to 5:15 p.m. Monday through Friday, and 9:00 a.m. until 12:00 p.m. on Saturday; extended hours and/or weekends may be required.
• Requirement to be bonded. Successful background check including personal credit report, driving and criminal record.
• Reliable transportation.
• Valid driver’s license.