The Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development and execution at the insurance program level, in conjunction with a Producer, GCA, or CA on Large or Complex accounts or for leading the client relationship and strategy development and execution on Middle Market house accounts.

The Associate Client Advocate coordinates WTW resources to provide service and placement to meet the client’s insurance and risk management needs. The Associate Client Advocate has a strong connection to the client’s business and fundamental understanding of its industry and is the client’s primary contact for ongoing insurance needs. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts.

The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement. Responsibilities include engagement and interaction with internal resources and functions to enable the exceptional client experience.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This role offers a hybrid working opportunity, with some required office time and travel to client locations. 

There is potential to assist and respond to defensive RPFs and attend oral presentations.

In this role there is potential to:

• Lead an account that:
• Is not complex/difficult
• Has revenue on or about $75K or less
• Is categorized as a middle market account 

As an ACA you are expected to have:

• Basic negotiation skills and demonstrated experience
• Basic management skills and demonstrated experience
• Basic project management skills and demonstrated experience
• Strong presentation skills
• Ability to adapt to change

As an ACA you have the potential to serve as a mentor, or a partner/ team member or a Team Lead.

The Role

• Retains existing book of business, develop, and strengthen client relationships 
• Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience 
• Depending on account complexity, provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence) 
• Maximizes the profitability of the client account & drive retention of that business 
• In collaboration with the lead client relationship manager, actively expands existing client relationships and supports new business prospecting
• Engages with sales and broking to understand marketplace changes 
• Supports the fee/compensation agreement process 
• Supports defensive RFP responses
• Supports the creation of the E365 plan and Client Stewardship report 
• Designs and delivers full client presentations/proposals, client advocacy reports, client service plans and schedules 
• Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources, practice, and industry groups to develop and deliver renewal to clients 
• Ensures Group policy requirements (legal, regulatory & compliance) are met 
• Other duties as identified and appropriate