Arch Amenities Group, the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a General Manager to lead The Northstar Center. This is a brand-new business class meetings, events, flex office, and food and beverage facility in the heart of downtown Minneapolis. You will work alongside Property Management and ensure that all on-site team members deliver superior customer service within the Amenity Space. Our ideal candidate has prior hospitality experience specifically within food & beverage, event management, and operations. Exceptional customer service experience required.

Arch Amenities Group partners with property owners and occupiers to create premium places to meet, work, workout, and host inspiring events. Our mission is to maximize the potential of people and places fusing hospitality, technology and wellness.

Arch Amenities has entered an unprecedented period in the company’s history where we are achieving record growth within our organization. The sky is the limit within our organization, we are entrepreneurial, writing and implementing a new road map, building our brand and our teams and we are pushing forward as Arch Amenities Group, a global icon in CRE client managed services. We are all about performance in a positive spirit of caring for our teams, our clients and our owners delivering better lives for all. Apply today for immediate consideration.

Responsibilities:

• Oversee and assist in planning, organizing, directing, and evaluating the activities of multiple outlets will include food, beverage, meetings & events, flex office, and audio-visual services.
• Oversee the daily operations of the above functions through direct interface and communication with the Property Management Team. Working with the Property Management Team to ensure their goals and expectations are fully understood; and then communicating such expectations to Corporate.
• Manages the on-site sales and operations teams.
• Coordinate menu structure, pricing, and service delivery, among other directives while coordinating and guiding our F&B partners with execution, delivery logistics, and high level corporate initiatives.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Knowledge and experience with forecasting, budgeting, and managing monthly financial statements.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Daily presence on property greeting customers and assisting with all clients needs.
• Attends all management meetings with Property Management Team.
• Manage and build relationships with third-party vendors to enhance customer experience.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds.
• Ensuring that appropriate standard operating procedures are in place for all operations of the Space, and that these procedures are modified as changes occur, or new responsibilities are assumed.
• Conducting quarterly sales & operations reviews with the PM & Ownership.
• Ensure compliance with all state licensing and health requirements.
• Other duties as assigned.

Qualifications:

• Bachelor's Degree and minimum 5-10 years experience in Hospitality, Hotel, large scale event and catering facilities and/or restaurants, or conference centers.
• Holds and maintains applicable certification requirements for position to include: Food Handlers License, Alcohol Awareness, CPR, and First Aid.
• Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
• Excellent verbal and written communication. Ability to interact with customers in a professional and pleasant manner, daily.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A passion for delivering extraordinary service, to provide transformational service in hospitality.
• A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
• Extensive knowledge in customer service, food & beverage, meeting & events.
• Ability to think strategically in terms of both short-term and long-term objectives and challenges.
• Must be able to work with and understand financial information in order to create budgets, forecasts, and financial documents.

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 10 years
• 5 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Please provide a personal email address and tell us why you would be a great fit for this role!
• Do you currently have 5-10 years of experience in Hospitality, Hotel, large scale event and catering facilities and/or restaurants, or conference centers?

Ability to Relocate:

• Minneapolis, MN: Relocate before starting work (Required)

Work Location: In person