At Woven Care, we pride ourselves on being the foremost pediatric healthcare provider, offering a comprehensive range of services including occupational, physical, speech, and behavior therapy. Established in 2005, our dedicated clinicians have consistently delivered excellent pediatric care in a collaborative environment. Our culture values excellence, continued improvement, integrity, and working as ONE TEAM. Woven Care is committed to building the strongest team so we can expand services and deliver high-quality results for our patients.

Elevate your career in healthcare as a Patient Coordinator! Join our dynamic team where every day presents new challenges and opportunities to make a difference. As the Patient Coordinator, you'll be the heartbeat of our clinic, ensuring seamless operations and delivering exceptional care experiences to our patients and their families.

Duties and responsibilities:

• Responsible for maintaining the schedule. Including scheduling follow-up appointments, reoccurring appointments to authorization, scheduling re-evaluations as necessary, and building out available time slots and admin times.
• Greet families as they arrive. Collect any intake paperwork or copays as necessary.
• Answer the phone for the clinic in a professional manner. Cancel and reschedule appointments, transfer calls, answer general questions, check voicemail and respond in a timely manner.
• Make calls to patients. Call for therapist out of office, therapist change, the clinic closed, or to fill appointments as available.
• Track authorizations and schedules accordingly. Notifies parents of expiring authorization and gives supporting documents on steps to renew the authorization.
• Maintains waiting room area. Keeps tidy and sanitizes as needed. Maintains client comfort, including noise level, activity level, and cleanliness.
• Updates any patient changes in charts. Notifies appropriate departments of changes (Billing/Authorizations)
• Maintains waitlist. Keeps updated wait list and calls as openings/filler appointments become available.
• Tracks patient attendance issues. Works with clinic manager to resolve attendance issues.
• Files patient and therapist documents. Scans and inputs child documents into their chart attachments.
• Converses openly with a therapist about the schedule and makes adjustments accordingly.
• Responds to company messenger and e-mails in a timely manner
• Gives parents information or directs them to appropriate places for programs including HBOT, Brain First, Handwriting without Tears, and Feeding Group.
• Ensures patient confidentiality at all times.
• Advocates for the patient at all times. Keep the patient in mind at all times. Treats all families fairly and ethically when scheduling and interacting.
• Performs other duties as assigned

• Minimum of a high-school diploma
• Bachelor's Degree in a related field is preferred
• Medical scheduling experience is strongly preferred

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• Full-time, non-exempt, 40 hours/week
• Monday – Thursday, 8:00 AM – 6:00 PM

• $21 - $25 hour (additional compensation based on experience)
• Bonus opportunities available

If you want to help change the trajectory of a child's life, apply today. We are hiring right NOW. Joe Ancona, our Hiring Manager, will reach out shortly after you apply.