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Technical Product Specialist
World Travel Exton, PA
$72k-97k (estimate)
Full Time 2 Months Ago
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World Travel is Hiring a Technical Product Specialist Near Exton, PA

Technical Product Specialist

Knowledge and Skills - Product management experience, Corporate travel technology experience, Microsoft Office

Position Title:

Technical Product Specialist

Senior Leadership Team Leader:

CIO

Team Leader:

Technical Product Manager

Team Membership:

Enterprise Technology - Technical Product

Location:

Office or Virtual

Job Status:

Non-Exempt

Supervisory Responsibilities:

None

Objective of the Position:

To support the digital transformation of product at World Travel Inc. with a focus on revenue, retention, and total cost of technology. This position contributes to the success of technical product management including requirements, testing, and client product implementations.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Support the department and team members with the following functions as needed:

  • Product Technical Implementations
    • In coordination with Product Management
    • Technical requirements, project management, technical product bugs – third party and proprietary
  • Product Testing
    • Go to market testing, enhancements, technology upgrades, quality testing standards
  • Client Discovery
    • Client facing discovery calls to determine client needs and recommend product configuration
  • Client Product Implementations
    • Third party and proprietary product implementations (except for OBT and mid-office)
    • Top down project management
    • Execute SOW and ensure billing for revenue generation
  • Cross functional collaboration with internal team members
  • Promotion and support of agile methodologies

Key Competencies

  • Customer-focused and service-oriented
  • Communication proficiency – verbal and written; appropriate use of grammar
  • Technical aptitude
  • Organizational and planning skills; project management
  • Information gathering and monitoring skills
  • Problem analysis and problems solving skills
  • Sound judgment and decision-making ability
  • Attention to detail and accuracy
  • Flexibility; ability to work efficiently and effectively with frequent interruptions

Knowledge, Skills, and/or Abilities

  • Associate degree in this field a plus; and/or equivalent experience required
  • Minimum of 1 - 3 years of recent, relevant product management experience
  • Preference given to experience in corporate travel or travel technology
  • Proven record of success leading digital transformation within a travel management company or related field.
  • Expert Microsoft Office (Excel, Word, PowerPoint)

Physical Factors/Environment:

Because this is a position that permits telecommuting / working virtually, the Team Member is responsible for;

  • adhering to the company’s telecommuting policy and;
  • establishing a proper home office


If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.

Job Summary

JOB TYPE

Full Time

SALARY

$72k-97k (estimate)

POST DATE

02/07/2024

EXPIRATION DATE

03/31/2024

WEBSITE

worldtravelinc.com

HEADQUARTERS

GLENDALE HEIGHTS, IL

SIZE

200 - 500

FOUNDED

1983

CEO

MOHAMMED KHURRAM

REVENUE

$50M - $200M

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About World Travel

World Travel, Inc. is a global mid-market leader in corporate travel management. As the largest organically grown travel management company in the United States, weve grown steadily and sustainably since 1983. We are 100% employee-owned, as well as entirely focused on providing our clients with superior service, state-of-the-art technology, consulting services, and customization to meet their business needs. World Travels core services and capabilities reside in servicing corporate transient, groups and meetings, and leisure travel.

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