1 Analyst, Customer Analytics Job in Framingham, MA

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Analyst, Customer Analytics

Workhuman

Framingham, MA | Full Time

$76k-98k (estimate)

2 Months Ago

Analyst, Customer Analytics

Workhuman Framingham, MA

$76k-98k (estimate)

Full Time | IT Outsourcing & Consulting 2 Months Ago

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Workhuman is Hiring an Analyst, Customer Analytics Near Framingham, MA

Job Description:

The Opportunity:

We are seeking a new member to join us at the center of strategy & analytics within Workhuman. The Business Analytics team sits inside our central Strategic Planning & Business Analytics function at the intersection of data, strategy, planning, and decision-making inside the core of Workhuman’s organization.

The ideal candidate is intellectually curious, data-driven, technical, and business oriented. They will become an expert in our full suite of customer analytics, conduct in depth analysis into customer health, create dashboards for self-servicing KPIs, and build production-grade data models to serve as the foundation for customer analytics. The Analyst will partner across the entire customer excellence organization, internally with the Business Analytics team and our Data Platform technology team.

In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing business and will gain unparalleled experience in building upon our customer strategy & analytics function and taking it to the next level.

Responsibilities:

In partnership with cross-functional stakeholders and your manager, generate a point-of-view on how we should view customer health & engagement across our product offering. Iterate on requirement gathering and dashboard prototyping to maximize the value of insights generated
Build, support, and maintain data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations
Design metrics and production dashboards using data visualization tools to create visibility into customer health
Maintain and iterate on your dashboards to continue to drive increased value through additional business insights
Enable and support self-serve data access & decision-making with your direct stakeholders
Monitor business health and deep-dive trends to surface actionable insights & recommendations and then measure results once plans are implemented
Interface with cross-functional stakeholders to partner on data-informed strategic decision-making

Desired skills and experience:

2 years in highly technical business or customer analytics roles within SaaS or technology organizations
Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL code and building dashboards using data visualization tools · Experience working with cloud data warehouses such as Redshift, GBQ, Snowflake. dbt experience a plus
Experience in building production-grade data pipelines that power dashboards and live technology solutions
Strong communication & project management skills and a highly collaborative approach to problem-solving
Ability to simultaneously understand the business while focusing deeply on technological and analytical details
Strong business intuition with a bias towards action
BA/BS or equivalent technical certification, preferably in a quantitative discipline

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$76k-98k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

06/28/2024

WEBSITE

workhuman.com

HEADQUARTERS

FRAMINGHAM, MA

SIZE

50 - 100

FOUNDED

1999

CEO

ERIC MOSLEY

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Workhuman

We connect and celebrate people through the Workhuman Cloud, our Social Recognition and Continuous Performance Management platform. Founded in 1999, Workhuman was built on the premise that creating human connections on a global scale drives ROI. Today, we help HR and business leaders from some of the worlds biggest organizations, including LinkedIn, Procter & Gamble, Cisco, Eaton, and Intuit build Human Workplaces that recognize the value and potential of each and every employee. Millions of people across 170 countries utilize the Workhuman Cloud to fuel their cultures through recognition, eng...agement, performance, work-life harmony, inclusion, and belonging. Our Workhuman Research team provides unique talent and business insights that cant be found in any other HR solution. They leverage millions of human connection points from our 5M Workhuman Cloud users to uncover key trends about performance, diversity, culture, and more. Our nearly 700 employees are dual headquartered in Framingham, Massachusetts and Dublin, Ireland. Weve been featured on The Great Places to Work list in Ireland for eight consecutive years and were named #1 in 2019; were a Boston Globe Top Place to work 7 years running; and weve been Great Place to Work Certified for 5 years. Looking to join our team thats pioneering the Human Workplace? View our open positions: https://www.workhuman.com/company/careers/ More
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