OFFICIAL TITLE: Communications Dispatcher II
SUPERVISION RECEIVED: Shift Supervisor, following chain of command
SUPERVISION EXERCISED: May supervise student employees

General Statement of Duties: The Communications Dispatcher II primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community. The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes.

Responsibilities:

(E) = Essential

• (E) Receives and prioritizes emergency and non-emergency calls.
• (E) Provides service window reception for purposes of information intake, parking pass requests, and general service.
• (E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
• (E) Monitors various radio frequencies to receive, evaluate, and forward information.
• (E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
• (E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.
• (E) Searches files, both paper and electronic, to obtain information in response to inquiries.
• (E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
• (E) Monitors security cameras.
• (E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command.
• (E) Oversees and monitors communications activities in order to ensure compliance with governing laws, rules, and regulations.
• (E) Provides on-the-job training to employees.
• (E) Maintains employee records to insure compliance with agency requirements.
• (E) Prepares employee work schedules to insure adequate communications.
• (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
• (E) Responsible for contributing to the WSU Strategic Plan.
• (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
• Performs other duties as assigned within the Communications Dispatcher II classification:

• Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp

Required Qualifications:

• Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
• Possession of a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.
• Ability to use proper English grammar, punctuation and spelling.
• Ability to read, write and comprehend the English language.
• Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to speak clearly and distinctly.
• Ability to communicate effectively in oral expression.
• Ability to give oral instructions in a precise, understandable manner.
• Ability to follow written and oral instructions.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to assemble items of information in accordance with established procedures.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others.
• Ability to adjust to changing situations to meet emergency or changing program requirements.
• Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to work independently.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.
• Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications.
• Knowledge of the methods of operating fixed radio communications equipment.
• Knowledge of the methods of operating mobile radio communications equipment.
• Knowledge of the laws, rules and regulations governing radio communications equipment.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic review and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending r initiating disciplinary action.
• Ability to perform essential functions of the job with or without reasonable accommodation.
• Ability to successfully pass a thorough background check.

Preferred Qualifications:

• Associates (or higher) degree in criminal justice or related field.
• Desire to grow in the field of criminal justice and interest in working towards a campus police officer role.

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.
This is a grade 12, non-exempt, full-time (37.5 hours/week), benefited AFSCME position. The bi-weekly salary is $1,583.75 (annual salary is $41,177.50).

Worcester State University offers a competitive benefits package that includes:

• a choice of 11 different pre-taxed, health insurance plan options
• pension and supplemental plan retirement options
• life insurance up to 8x the annual salary
• long-term disability coverage
• dental insurance
• 10 vacation days accrued per year
• 15 sick days accrued per year
• 5 personal days per year
• paid holidays
• tuition remission for self, spouse, and dependent children
• and more...

We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.