OFFICIAL TITLE: Clerk IV, Psychology
SUPERVISION RECEIVED: Department Chair
SUPERVISION EXERCISED: May supervise student employees

General Statement of Duties: The Clerk IV serves as a primary point of contact and clerical support for the entire Psychology Department.

Responsibilities:

(E) = Essential

• (E) Responsible for exceptional front-line customer service; greeting students and guests, answering telephones, and responding to inquiries related to the department according to established procedures.
• (E) Prepares correspondence to include letters, memos, emails, schedules, and newsletters for the department. Proofreads typed materials for accuracy and completeness.
• (E) Files materials in accordance with prescribed classification system, converting print files to electronic files, wherever possible; ensures all files are accessible and accurate.
• (E) Performs data entry tasks to include inputting data into Colleague, as well as pulling data from databases for reporting purposes.
• (E) Assists department chair with tasks including communications and budget management and course scheduling.
• (E) Prepares requisitions, purchase orders, and invoices for procurement and accounts payable purposes.
• (E) Receives and distributes incoming mail.
• (E) Assists with event planning including but not limited to: reserving rooms, ordering food, and other relevant tasks.
• (E) Orders and maintains office supplies, keeping workroom well-stocked and organized.
• (E) Supervises work study students.
• (E) Completes and submits hiring paperwork and timesheets for student employees.
• (E) Maintains records of faculty attendance and submits to payroll.
• (E) Assists students with preparations for meeting with Academic Adviser during pre-registration periods.
• (E) Distributes, receives, and organizes student evaluations of faculty.
• (E) Stays up-to-date on training in University systems such as Colleague, Blackboard, Web Advisor, and website management.
• (E) Maintains departmental calendars and coordinates schedules for the Chair for meetings, appointments, presentations, etc.
• (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
• (E) Responsible for contributing to the WSU Strategic Plan.
• (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
• Performs other duties as assigned within the Clerk IV classification

• Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp

Required Qualifications:

• At least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*

III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.

• Knowledge of the English language including spelling, word meaning and word usage.
• Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities.
• Ability to read, write, and comprehend the English language.
• Ability to use proper grammar, punctuation and spelling.
• Ability to follow written and oral instructions.
• Ability to assemble items of information in accordance with established procedures.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.
• Ability to communicate effectively in oral expression.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.

Preferred Qualifications:

• Strong Microsoft Office skills, including Word, Excel and PowerPoint.
• Experience in Colleague, Blackboard, Web Advisor.
• Experience working in a higher education setting.

Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.

This is a grade 13, non-exempt, full-time (37.5 hours), benefited AFSCME position. The bi-weekly salary is $1,667.36 (annual salary is $43,351.36)
Work Schedule: Monday through Friday, 9:00am- 5:00pm.

Worcester State University offers a competitive benefits package that includes:

• a choice of 8 different pre-taxed, health insurance plan options
• pension and supplemental plan retirement options
• life insurance up to 8x the annual salary
• long-term disability coverage
• dental insurance
• 10 vacation days accrued per year
• 15 sick days accrued per year
• 5 personal days per year
• paid holidays
• tuition remission for self, spouse, and dependent children
• and more...

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.