Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Director of Patient Access plays a crucial role in overseeing and optimizing the patient access process within the organization. This role involves strategic leadership, operational management, and collaboration across departments to ensure efficient and effective patient registration, scheduling, insurance verification, and financial counseling. The Director is responsible for driving process improvement initiatives, ensuring compliance with regulations, and enhancing the overall patient experience.

• Develop and implement strategic initiatives to enhance patient access processes and optimize resource utilization.
• Oversee all aspects of patient registration, appointment scheduling, insurance verification, and authorization processes, ensuring adherence to organizational policies and industry regulations.
• Monitor key performance indicators (KPIs) related to patient access, implementing corrective actions as needed to improve registration accuracy, reduce wait times, and minimize denial rates.
• Implement industry best practices to optimize provider schedules and templates, taking charge of physician template management at each location to ensure maximum capacity.
• Oversee pre- and post-patient communication through various channels such as texting, email, and phone, ensuring effective patient interface.
• Oversee new patient communication and follow-up processes to ensure an exceptional new patient experience.
• Develop, implement, and ensure compliance with patient access training programs covering check-in processes, metric accuracy, customer service, pre-authorization, insurance verification, and no-show management.
• Develop and manage phone tree systems for each location, overseeing phone etiquette, standard greetings, and messaging protocols.
• Establish and implement customer service guidelines and standards, ensuring consistency and excellence in customer interactions across all touchpoints.
• Manage patient access-related systems such as Luma, Phreesia, and Experian, ensuring optimal functionality and alignment with organizational needs.
• Collaborate with Revenue Cycle Management (RCM) to streamline preauthorization, insurance verification, checkout procedures, and cash collection processes, ensuring operational efficiency and financial optimization.
• Establish policies to safeguard patient confidentiality and ensure regulatory compliance.
• Establish quality assurance measures to ensure data integrity and financial accuracy, conducting regular audits to identify improvement opportunities.
• Monitor expenditures to ensure budget alignment.
• Demonstrate commitment to the organization's mission and core values.
• Ensure compliance with HIPAA rules and guidelines.
• Perform other assigned duties.

Qualifications:

• Bachelor’s degree in business, management, or related field required, Masters preferred.
• 7 years of progressive experience related to patient access in a healthcare setting.
• 5 years practice management experience required.
• 5 years’ experience, and subject matter expert level in managing capacity and provider scheduling.
• Multi-unit experience preferred.
• Must have experience working with electronic medical records systems, preferably eClinicalWorks (eCW).
• Proficient in MS Office.
• Strong ability to drive improvement through influence and relationship building without direct authority.
• Exhibit a passion for quality patient care and patient access.
• Extremely polished, professional, and strong team leader.
• Strong customer focus and management of customer expectations; ability to establish and maintain a high level of user trust and confidence in a variety of groups.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills with all levels in the organization.
• Must be dependable, reliable, and punctual.

WHY JOIN WOMEN'S CARE?

We Offer:

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan
• An opportunity to make a difference in patients' lives every day!

Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.

Compassion & Empathy: Treating patients like valued friends and family

Accountability: Taking responsibility for our actions and behaviors

Respect: Acting respectfully in every interaction

Excellence & Quality: Providing the safest, highest quality of care