WKS Restaurant Group -

Position Purpose :

Manages an assigned shift in a restaurant, responsible for contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.

Placement in the Organization :

Reports to the General Manager.

Responsibilities / Duties / Activities :

• Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift.
• Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards.
• Ensures QSC standards and cost controls are followed, through effective shift management.
• Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his / her shift.
• Implements new products, programs and procedures according to company expectations, at the direction of the General Manager.
• Trains and develops employees. Oversees and implements development plans set forth by the General Manager.
• Opens and closes the restaurant according to El Pollo Loco procedures and standards.
• Responds to customer complaints and provides guidance to employees to ensure exceptional guest service. Informs General Manager or District Manager of significant guest complaints.
• At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions.
• Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers.
• Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance.

May assist in writing crewmember schedules.

• At the direction of the General Manager, participates in LSM projects and catering.
• Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests.

Accountable for the timely handling and reporting of all accidents to minimize risk.

• Conducts employee meetings as assigned.
• Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate.
• At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination.
• Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager.
• Effectively implements WKS-El Pollo Loco’s commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift.

Experience / Education / Qualifications :

• Be at least 18 years old.
• Must possess a high school degree or equivalent.
• Be able to speak, read and write English.
• Must have use of personal car; valid driver’s license
• Meet state, county, or municipal regulation pertaining to health and food handling.
• Must possess basic computer and math skills, including understanding of units of measurement.
• Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.

Physical Requirements :

• Extensive standing
• Exposure to heat, steam, smoke, and cold.
• Must have high level of mobility / flexibility in space provided.
• Exposure able to work irregular hours and under heavy pressure / stress during busy periods.
• Bending, reaching, and walking.
• Using telephone.
• Communicating with customers.
• Able to lift up to 40 lbs.

Last updated : 2024-05-07