5-month contract, with potential for extension

The CB Fulfillment Tech is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Guardian.)

CB Installation

• Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
• Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
• Loads configuration from Engineering work package on customer premise equipment.
• Performs customer CPE testing on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
• Coordinates equipment pick up with boundary partners.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Plans daily route, requisitions equipment and supplies and stocks vehicle.
• Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
• Complies with all safety procedures and policies.
• Identifies and sorts of equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out of box failures.
• Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
• Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
• Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Performs other duties specified by FE&O Leadership.
• Tests and verifies services in conjunction with the installation team.
• Performs AS-BUILTS to Access Engineering, Design and Construction.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Level Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level).
• Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access.

Required Qualifications

• High School Diploma, GED or related experience
• 1 year experience in a related field (e.g. technical support, installation and maintenance).
• Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization.
• Valid local State Driver’s License and driving record that meets standards.

Additional Experience Preferred

• Cordless Drill with assorted bits
• Phillips and Standard Screw Drivers
• Assorted Nut Drivers
• Wire Strippers
• Crimping Pliers for DC wire terminations
• Needle Nose Pliers
• Electrician Scissor/Snips
• One Click Fiber Optic Cleaners for SC and LC connector types.
• AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
• 1 year experience in troubleshooting layer I, II & III networks
• Prior commercial installation experience; technical support experience

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• New Orleans, LA 70123 (Required)

Ability to Relocate:

• New Orleans, LA 70123: Relocate before starting work (Required)

Work Location: In person