Wiseguys Custom Home Theater is hiring for the position of Dish Network Field Service Manager for the greater Phoenix area.

The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 10-14 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment.

Qualifications:

• Minimum 2 years of Dish installation experience required.
• Minimum 1 year of management experience required.
• Drug testing and background check required.

What's in it for you?

• Salary based pay starts at 58,000 - 65,000 depending on experience.
• Monthly bonus available for meeting location performance standards, upward earning potential of 10k per year.

Benefits:

• Paid time off.
• Medical, dental and vision insurance.
• 401k matching program.

Essential Duties and Responsibilities:

• Hire, train, and evaluate new technicians
• Conduct performance review meetings, coach employees’ about work-related issues and job performance deficiencies, monitor employees work levels and review work performance quantity of equipment, and skill of personnel.
• Determine schedules, sequences, and assignments for work activities, based on work priority.
• Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer needs while limiting excess costs.
• Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality.
• Provide technical troubleshooting to technicians and customers.
• Share relevant information to technicians and team-members as appropriate.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety.
• Requisition materials and supplies, such as tools, equipment, or replacement parts.
• Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
• Conduct technician team meetings daily.
• Complete van inspection, maintenance, and cleaning.
• Deliver equipment and tools to field technicians.
• Establish satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
• Maintain a safe work environment by following safe practices and adhering to safety policies.
• Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length.
• Must be able to work in tight spaces, including attics and crawl spaces.
• Must be able to work outside in all weather conditions.
• Must be able to stand for extended periods of time.
• Investigate accidents or injuries and prepare reports of findings.
• Investigate and follow-up on customer damage claim incidents.

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k) 5% Match
• 401(k) matching
• Company truck
• Dental insurance
• Employee assistance program
• Employee discount
• Fuel card
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Experience level:

• 2 years

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Dish Installation: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Phoenix, AZ 85040 (Required)

Ability to Relocate:

• Phoenix, AZ 85040: Relocate before starting work (Required)

Work Location: In person