This position is responsible to provide excellent customer service to external and internal customers. This position will interact with all departments within the Company and a strong working knowledge of the responsibilities of the various departments will result in a successful Customer Service Representative. Primary duties involve: 1) Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers; 2) Documenting customer complaints and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls; 3) prompt, courteous and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper record keeping of such calls; and 4) ensure and drive efficient service dispatch through proper Metrix processes and tools; 5) other duties as assigned by the Customer Service Supervisor to support the Company’s mission of “profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service”. Through superior customer service, the Customer Service Representative can help the Company achieve its vision to be the pre-eminent sales and distribution organization.

REQUIREMENTS

1.Possess excellent communication and interpersonal skills including persuasive and diplomatic skills

2.Minimum of 3 years’ experience in a customer service role and/or knowledge in beverage sales and beverage equipment areas.

3.Must possess strong problem-solving and follow-up skills.

4.Excellent telephone etiquette and customer service skills.

5.Ability to handle multiple projects and meets deadlines.

6.Strong organizational skills and ability to sit for prolonged periods.

7.Excellent understanding and use of Windows 10 and Microsoft Excel.

8.Ability to speak, read, and write the English language.

​9. Working knowledge of Tel-Sell equipment and switchboard operation.

​10. This is a very fast-paced work environment. You must have excellent typing skills in order to keep up with the pace of the work and your computer skills must be superior. If you do not meet these requirements, please do not apply for this position.

We respond to all applicants once a hiring decision has been made - please check your email regularly for communications from us.

Equal Opportunity Employer