Supervisor Job Description:

LEADER OPPORTUNITY TO BUILD RELATIONSHIPS RESULTS

The Supervisor is responsible for creating remarkable guest experiences by winning shifts

This is a 25-40 hour/week hourly position. The roles and responsibilities listed below should be accomplished during scheduled shifts

This leadership role oversees one business area throughout the day.

Must participate in FTS (Field Talent Staff) opportunities and complete ServSafe Manager Certification.

Diligently upholds Chick-fil-A Toledo’s Perfect Guest Experience and Quality Experience Strategy standards

WINNING SHIFTS

1. Shift Preparation: Readies a daily shift management plan in order to win the shift by ensuring guest experience and guest throughput
2. Shift Care:

• Troubleshoots technology
• Coaches Chick-fil-A procedures and safety measures
• Audits team member behaviors
• Provides encouragement and correction
• Runs to the pain points in the guest experience

3.Shift Management:

• Daily Reorientation: Executes daily shift huddles focused on development, encouragement, quality, and tasks.
• Productivity: Oversees team members/leader shift productivity per Chick-fil-A standards.
• Waste: Waste limited, weighed, and recorded every shift
• Jolt: Complete execution, follow up, input/tracking of all necessary metrics and tasks including but not limited to cleaning checklists, shift checklists, etc. 
• KIV: Daily counts and input of necessary inventory items into Inform
• Food Donation Program: Follows food donation standards per Chick-fil-A standards
• Cashier Accountability: Correctly executes proper cash counting systems (Discounts, receipts, cash over/short, etc.) per Chick-fil-A standards.
• Back Office: Executes safe counts, smart safe, daily reports, INFORM, and other necessary responsibilities per Chick-fil-A standards.
• Food Safety Covenant: Strictly adheres to all Chick-fil-A Toledo food safety standards.
• Shift Communication: Completes post shift reporting per Chick-fil-A Toledo standards
• Slack shout outs (1x/week)

4.Team Management

• Attends all regular leader meetings
• Assists with quarterly reviews of all leaders and team members.
• Deploys other responsibilities as needed

Job Type: Full-time, Part Time

Salary: $18-19.25 an hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends

Ability to commute/relocate:

• Toledo, OH 43606: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person