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Main Responsibilities
Serves customers by providing all necessary service and product information.
Resolves service and product problems.
Ensures customer satisfaction and pleasant guest experience.
Job Description
We are looking for an experienced individual who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Customer service is important for building trust with customers and crew, so our perfect candidate must have great organizational and communication skills.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer and vendor adjustments.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management.
By accomplishing related results, our top-quality candidate contributes to the team effort.
Responsibilities
Answers service and product questions.
Monitors progress of crew training.
Records customer contacts and complaint resolutions.
Updates information to all management and crew members.
Maintains customer records.
Resolves service and product problems.
Clarifies customers' complaints.
Determines the cause of the problem.
Provides adequate solutions to problems according to the policy.
Job Requirements
Multitasking
Analyzing information
Resolving conflict
Phone skills
Listening
Documentation skills
Market knowledge
Problem-solving
Quality focus
Communication skills
Product knowledge
Customer service
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides.
For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.
Last updated : 2024-03-28
Full Time
Restaurants & Catering Services
$32k-40k (estimate)
03/29/2024
06/14/2024
wingstop.com
DALLAS, TX
500 - 1,000
2010
Public
CHARLES R MORRISON
$200M - $500M
Restaurants & Catering Services
Wingstop is a chicken wing restaurant chain.
The job skills required for Customer service admin include Customer Service, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service admin. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service admin. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service admin positions, which can be used as a reference in future career path planning. As a Customer service admin, it can be promoted into senior positions as a General Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service admin. You can explore the career advancement for a Customer service admin below and select your interested title to get hiring information.