Shift Leader

A Shift Leader has the overall responsibility of supporting the General Manager and Assistant Manager in day-to-day operations of the restaurant, and for directing the daily operations of a restaurant in the General Managers absence. The Shift Leader must convey the Wingstop culture to his/her fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

Minimum Qualifications:

• 1-2 years of previous food service, retail, or restaurant supervisory experience preferred
• Food Handler Certification required.
• 6 months experience using a computer and register (POS) system.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for assisting and supporting the General Manager in meeting store goals.
• Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Must be willing to assist all other positions when necessary.
• Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Resolve low level guest issues with efficiency and a positive attitude.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstops company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Required Knowledge, Skills and Abilities

• Guest service mentality has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Strong written and verbal communication skills.
• Strong interpersonal skills and conflict resolution skills.
• Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
• Ability to problem solve and learn quickly.
• Ability to drive team cohesiveness and represent the culture and views of the brand.