Benefits:

• 401(k) matching
• Health insurance

Job Title: Field Operations Coordinator
Company: Window World of Indianapolis
Location: Indianapolis, IN
About Us:
Window World is America’s #1 exterior remodeler. We install energy-efficient windows,
doors, siding, and more for homeowners throughout Indianapolis, Indiana. We are
committed to delivering exceptional customer experiences and innovative solutions. We
pride ourselves on our dedication to quality, reliability, and customer satisfaction. As we
continue to expand our operations, we are seeking a skilled and motivated individual to
join our team as a Field Operations Coordinator.
Job Description:
As a Field Operations Coordinator at Window World, you will be responsible for
managing the scheduling and logistics of installations, and service calls for our clients.
This role plays a crucial part in ensuring the smooth and efficient execution of projects,
contributing to the overall success of our business. If you have excellent organizational
skills, strong attention to detail, and enjoy working in a fast-paced environment, we want
to hear from you!
Key Responsibilities:

• Coordinate the scheduling of installations, repairs, and maintenance services

according to customer requirements and technician availability.

• Communicate with customers to confirm appointment times, provide service

updates, and address any inquiries or concerns.

• Collaborate closely with field technicians to ensure they have the necessary

resources and information to complete their assignments efficiently.

• Monitor job progress and address any issues or delays that may arise,

implementing solutions to ensure timely completion.

• Maintain accurate records of service calls, including customer information, job

details, and technician notes.

• Assist with inventory management and procurement of materials and equipment

required for installations and service activities.

• Provide administrative support to the installation and service team, including

data entry, active project notation.
Qualifications:

• High school diploma or equivalent; additional education or training in business

administration or a related field is preferred.

• Proven experience (1-2 years) in a coordination or administrative role, preferably

in a service-oriented industry.

• Strong organizational and time management skills, with the ability to prioritize

tasks and manage multiple projects simultaneously.

• Excellent communication skills, both verbal and written, with a customer-focused

approach.

• Proficiency in computer applications such as Microsoft Office suite and

scheduling software.

• Detail-oriented mindset with a commitment to accuracy and quality.
• Adaptability and problem-solving abilities, with a proactive approach to

addressing challenges.

• Ability to work collaboratively in a team environment while also being

self-motivated and capable of working independently.

• Knowledge of installation and service processes, terminology, and industry

standards is a plus.
Benefits:

• Health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career advancement and professional development

Join our team and play a vital role in delivering exceptional service to our valued
customers. If you're ready to take on the challenge of coordinating installations and
service activities in a dynamic and rewarding environment, apply now to join us at
Window